HomeComplaintsHouse Of Pokies Casino - Player is struggling to access her account.

House Of Pokies Casino - Player is struggling to access her account.

Amount: €150

House Of Pokies Casino
Safety Index:Low
Submitted: 12 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia has been experiencing difficulties with the website accessibility, right after depositing funds in to her account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

i can not access this silly site I’ve deposited 150 dollars first 100 I deposited as was promised heaps of bonus spins never got one then I gave another50 now I can’t even access just gives a big black arrow very disappointing I was looking for a bit of fun and hopefully have a win as working hard thru covid a big disappointment

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4 years ago

Dear Lee Anne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

 

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4 years ago

Dear Lee Anne,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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