Horus Casino - Winnings from the bonus play have been cancelled.

Horus Casino hylkäsi 1000e nostopyyntöni ja vei rahat siitä syystä että bonuksien kanssa ei saa pelata tiettyjä pelejä "10.2.11 With active Bonus following games are strictly forbidden to play. Jackpot games, Table Games, Video Poker, Live Casino and the following slot games: Beautiful Bones, Big Bad Wolf, Blood Suckers, Blood Suckers 2, Book of Dead, Buffalo Rising Megaways, Carnaval Forever, Castle Builder, Castle Builder 2, Champions of Rome, Chilipop, Colossus Fruits, Cool Buck, Cops'n'Robbers, Da Vinci's Treasure, Dark Vortex, Dazzle Me, Dead or Alive, Dead or Alive 2, Demi Gods 3, Dr. Jekyll & Mr. Hyde, Dwarfs Gone Wild, Eggomatic, Faerie Spells, Fat Santa, Fishing Frenzy Megaways, Gemix, Genie Jackpot Megaways, Gold Rush, Guns n Roses, Gypsy Rose, Hansel and Gretel, Hot Spin, Immortal Romance, Jack Hammer, Jack Hammer 2, Jingle Spin, Jungle Spirit, Koi Princess, Legacy of Egypt, Lost Relics, Lucky Angler, Madame Destiny, Max Quest: Wrath of Ra, Mega Moolah, Money Train, Motorhead, Nights of Egypt, Pearls of India, Peek-a-boo, Peking Luck, Pimped, Queen of Gold, Reactoonz, Return of Kong Megaways, Robin Hood - Shifting Riches, Santa's Village, Scrooge, Secret of the Stones, Simsalabim, Spinal Tap, Stardust, Story of Hercules, SugarPop, SugarPop 2, Sweet Alchemy, Sweet Bonanza, Temple of Treasures Megaways, The Golden Owl of Athena, The Ninja, The Twisted Circus, The Wish Master, Tower Quest, Turn our Fortune, Twin Spin, Valletta Megaways, Vampire: The Masquerade - Las Vegas, Victorious, Viking Unleashed Megaways, Vikings, Who Wants to be a Millionaire, Wolf Legend Megaways, Yak Yeti and Roll, Wild Swarm Zombies. In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited." mielestäni tämän tiedon piilottaminen usean eri polun taakse on epärehellistä toimintaa jolla huijataan pelaajia käyttämään bonus rahojaan kyseisiin peleihin koska kyseiset pelit ovat etusivulla heti eikä tällä casinolla ole minkään näköistä fyysistä rajoitusta peleihin niinkuin jokaisella muulla kasinolla jolla olen pelannut. tämän seurauksena kun voitat isosti rahaa tulee casino ja vie kaikki rahasi yrittäessäsi nostaa niitä ulos. 

Dear Jari,

Thank you very much for submitting your complaint through our website. I fully understand how unfortunate the whole situation must be for you. I carefully checked the Bonus Terms on the website of the casino and as you stated in your complaint there is a list of games which are not permitted during bonus play. Unfortunately, I have to say that if the casino shares all the relevant information on its website and none of the important rules are hidden, there is not much I can do for you in this matter. I understand that it would be easier for the players if the games which are not permitted during the bonus play were blocked completely, but, unfortunately, that is not a common practice. Please understand that breaching the terms led to confiscating the bonus winnings and it is an irreversible process. I am sorry I couldn’t help you more in this case.

Best regards,

Petronela

Dear Jari

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our message. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.