Юрий, a player from Ukraine, requested a withdrawal from the casino, but the casino support remained unresponsive.
HITLOTO Casino - Withdrawal difficulties.
Black points: 100
Amount: 500 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
They don’t withdraw money, there is no answer to emails, online support knows nothing. There are no real contacts where you can call or write.
Automatic translation:
Public
Public
4 years ago
Hello Юрий.
Thank you very much for submitting your complaint. We are sorry to hear about the way you've been treated by the casino. Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?
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