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HomeComplaintsHITLOTO Casino - Withdrawal difficulties.

HITLOTO Casino - Withdrawal difficulties.

Unresolved
Our verdict

No reaction

Black points: 100

Amount: 500 ₴

HITLOTO Casino
Safety Index:Very low

Case summary

Юрий, a player from Ukraine, requested a withdrawal from the casino, but the casino support remained unresponsive.

Discussion
Public
X
Unregistered user
Юрий
Unregistered user
Public
5 years ago
Translation

They don’t withdraw money, there is no answer to emails, online support knows nothing. There are no real contacts where you can call or write.

Automatic translation:
Public
X
admin
Jozef
Branch Operations Lead
Public
5 years ago

Hello Юрий.

 

Thank you very much for submitting your complaint. We are sorry to hear about the way you've been treated by the casino. Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?

Public
X
Unregistered user
Юрий
Unregistered user
Public
5 years ago
Translation

The result has not changed, can I reload the page, or turn on the computer, or what stupid question will you ask me ???

Edited
Automatic translation:
Public
X
admin
Jozef
Branch Operations Lead
Public
5 years ago

Thank you. We will now try to get in touch with the casino.

Public
X
admin
Jozef
Branch Operations Lead
Public
5 years ago

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

 

The casino can reopen this complaint anytime.

HITLOTO Casino - Withdrawal difficulties.
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