In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Submitted:
30 Dec 2019
|
Unresolved : 21 Jan 2020
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
Евгений, a player from Ukraine, has already been trying to withdraw his winnings for more than three months.
Евгений, a player from Ukraine, has already been trying to withdraw his winnings for more than three months.
Automatic translation:
Public
Евгений
Unregistered user
Offline
Евгений
Unregistered user
Public
4 years ago
Translation
Three months they can’t send me a win all the time in live chat they answer me expect a transfer
Три месяца мне не могут отправить выйгрошь все время в живом чате мне отвечают ожидайте перевод
Thank you very much for submitting your complaint. We are sorry to hear that they let you wait for this long. Did the casino provide you with any sort of explanation? Do you agree with Casino Guru contacting the casino about this issue?
Hello Евгений.
Thank you very much for submitting your complaint. We are sorry to hear that they let you wait for this long. Did the casino provide you with any sort of explanation? Do you agree with Casino Guru contacting the casino about this issue?
Waiting for approval
Евгений
Unregistered user
Offline
Евгений
Unregistered user
Waiting for approval
4 years ago
Translation
Waiting for approval
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.