highbet Casino Review

The player from the United Kingdom was seeking assistance with a delayed refund of £575 from the casino, which they had agreed to pay following a deposit limit issue. Despite having provided the required bank details, the player experienced slow responses from customer service. It had been almost 6 weeks since the casino agreed to process the refund. The player had difficulties with communication, as his account was closed and he was unable to provide certain details the casino requested. We contacted the casino on behalf of the player, and although the casino did not respond, the player confirmed that he had received the refund. We considered this complaint resolved.

The player from Chile had won 2,000,000 Chilean pesos on highbet.com playing live roulette. However, the casino had confiscated his winnings, citing a violation of terms and conditions, and then closed his account. The player hadn't passed any verification process and had no active bonus when he accumulated his winnings. We had contacted the casino asking for clarification on the violation, but received no response. Due to the lack of response, we were forced to close the complaint as 'unresolved', which negatively affected the casino's rating. We had advised the player to contact the Malta Gaming Authority for further assistance.