OverviewBonusesUser reviews9Safety Index explainedDiscussion1Payment methods8
HeySpin Casino Review
In this review of HeySpin Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. HeySpin Casino scored a High Safety Index of 8.9, which makes it a recommendable option for most players in terms of fairness and player safety. Carry on reading our HeySpin Casino review to make an informed decision whether or not this casino is the right fit for you.
Is HeySpin Casino fair and safe? Safety Index explained
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the HeySpin Casino Terms and Conditions as part of our review of HeySpin Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
HeySpin Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we know, no relevant casino blacklists include HeySpin Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
In our comprehensive review of all relevant aspects, HeySpin Casino has attained a High Safety Index of 8.9. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
HeySpin Casino Terms and Conditions
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of HeySpin Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about HeySpin Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 100 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
HeySpin Casino user feedback and reviews
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 9 player reviews so far. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
HeySpin Casino company data and licenses
HeySpin Casino is owned by AG Communications LTD and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
HeySpin Casino has a gambling license issued by Spillemyndigheden in Denmark.
Win and withdrawal limits, payment options
HeySpin Casino accepts deposits via 8 payment methods. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, Trustly, PayPal, Bank transfer.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at HeySpin Casino.
Language
Website
Customer support
Live chat
English
24/7
Danish
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at HeySpin Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of HeySpin Casino to be good.
HeySpin Casino casino games and slots
HeySpin Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Other games, Live baccarat, Live blackjack, Live poker, Live roulette.
Games from 18 casino game providers are available. This includes NetEnt, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, iSoftBet, Wazdan, Atomic Slot Lab, Games Global, Synot Games, Wizard games, Authentic Gaming, Stakelogic, Spinberry, Hacksaw Gaming, Ruby Play.
HeySpin Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from HeySpin Casino in our database, listed in the 'Bonuses' section of this page.
Note: In case you are looking for more information about this casino's bonus offers, visit our HeySpin Casino bonuses page.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Withdrawal limits
Not Limited for DKK
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games
Language options
Danish website
English customer support
All languages
(2)
All customer support languages
EnglishDanish
English live chat
All languages
(2)
All livechat languages
EnglishDanish
Game providers
Show all
(18)
Game providers (18)
CASINO SCREENSHOTS
Positives
Live chat support is available 24/7
Live dealer games are available
Payments by PayPal are available
Negatives
Customer support via phone is not available
Interesting facts
Small casino popular in Denmark
Registration available only to holders of Danish CPR (personal identification) number
Casino is part of the Aspire Global group of casinos
Browse all bonuses offered by HeySpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
(9)
User reviews of HeySpin Casino
This is a place to share experience with HeySpin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
This is the complaint I have just sent to heyspin . . . I strongly advise you NOT to ignore this complaint. My complaint is about you closing my account for no reason. And charging me a withdrawal fee of £110 amongst the rest. I have just had confirmation from Debbie Carter from the gambling commission that you should NOT have charged me a fee of £110 and advised me to put in this complaint. So that's what I am doing. You are in breach of contract. I want all fees refunded to me. And a full explanation as to why you closed my account? Ignore this? And you will be contacted by the gambling commission. And also IBAS.
Impossibel to make withdrawal no chat… Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
The casino is so good that I sent my documents for verification and they said I was under 18, with my year of birth being 1984 hahaha. Compassion!!! Now the chat doesn't even respond to me. I'm going to stay away from here lol
O casino é tão bom que enviei meus documentos para verificação e eles falaram que sou menor de 18 anos, sendo que esta bem visível meu ano de nascimento 1984 kkkkk. Misericórdia!!! Agora o chat nem me responde. Já vou ficar longe daqui kkk
It was not possible to test the casino because it started badly after checking
Não deu para testar o casino pq já começaram mal logo na verificação
I don't understand how a bookmaker and slots are as bad and misleading as this one can have a score of 8. Honestly, it must be a fake profile and a robot evaluating it. Still no profile picture, don't believe it. I had a bad experience at this bookmaker. I won the money and tried to withdraw, said the system was down, but to receive the system is always working. Worst of all was the attendant Vick, who stole all the money from my balance, that one 🤬🤬🤬. I don't recommend it to anyone. Horrible employees, liars and cheaters. Here I only work with the truth, no matter who it hurts. Note 1 not to miss Zero, if you want to bad yourself, put money in this casino 😂
O não entendo como uma casa de aposta tão ruim e enganosa como essa, pode ter um pontuação 8. Sinceramente deve ser perfil falso e robô avaliando. Ainda sem foto de perfil não acreditem. Tive uma experiência péssima nessa casa de aposta. Ganhei o dinheiro e tentei sacar, disse que o sistema estava fora do ar, mas para receber o sistema sempre está funcionando. O pior de tudo foi a atendente Vick, que roubou todo o dinheiro do meu saldo, essa 🤬🤬🤬. Não recomendo a ninguém. Atendentes péssimos, mentirosos e trapaceiros. Aqui eu só trabalho com a verdade, doa a quem doer. Nota 1 pra não deixar passar em Zero, se você quer se foder coloque dinheiro nesse casino 😂
I cannot recommend the casino for players from DE and AT because I see the terms and conditions as unfair. we are charged a buy-win fee of more than 4% (live casino) a fee was charged on withdrawal. to look in the terms and conditions there was nothing. upset because of that. On a positive note, I would like to mention that the chat is nice and helpful, support responds quickly, verification is possible online and a payout is quick if all the documents are filled. there are. Unfortunately, I would like to continue playing there, but the conditions with a fee make it negative for me
ich kann das casino für spieler aus DE und AT nicht empfehlen, da ich die Geschäftsbedingungen als unfair sehe. uns wird eine buy-win gebühr von mehr als 4 % erhoben (live casino) bei der Auszahlung wurde ein gebühr erhoben. auf nachsehen in der AGB stand da nichts. deswegen verärgert. positiv möchte ich erwähnen, dass der chat nett und hilfreich ist, support schnell antwortet, Verifizierung online möglich und schnell eine auszahlung erfolgt, wenn alle dokum. da sind. leider würde ich gern dort weiter spielen, aber die Bedingungen mit gebühr macht es für mich negativ
I would like to mention positively that the chat is nice and helpful, support replies quickly, verification online possible
positiv möchte ich erwähnen, dass der chat nett und hilfreich ist, support schnell antwortet, Verifizierung online möglich
This is the complaint I have just sent to heyspin . . . I strongly advise you NOT to ignore this complaint. My complaint is about you closing my account for no reason. And charging me a withdrawal fee of £110 amongst the rest. I have just had confirmation from Debbie Carter from the gambling commission that you should NOT have charged me a few of £110 and advised me to put in this complaint. So that's what I am doing. You are in breach of contract. I want all fees refunded to me. And a full explanation as to why you closed my account? Ignore this? And you will be contacted by the gambling commission. And also IBAS.
THIEVES THIEVES THIEVES AND MORE THIEVES
HeySpin Casino
Hello!
We are sorry that your experience at HeySpin Casino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact us at care@heyspin.com with the subject "casino guru review" We’ll work with you to resolve any issues as quickly as possible. Your satisfaction is important to us, dear, and we will do our best to improve our current product.
I play in this site more than once a day and I have seen some good games and the focus on slots is a good idea. There are many sites out there that have a wide variety of games but this one was designed for slot games, and that makes it easy for a lot of players to use this site alone since it is good for slots. You can save a lot of time by using this site than any other online casinos out there. That is a good idea i would want to praise this site for. On top of that, their fun deals and bonuses have also been attractive for me and i like it as well.
Safety Index explained
Safety Index of HeySpin Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HeySpin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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