With a degree in Economics, Ayberk's work as casino analyst truly goes beyond. His focus and dedication to data management and casino analysis is often met with praise. Especially because he always tries his hardest to make sure players feel safe and secure in their gambling environment. Holding a d...
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Ayberk A.
Author
Ayberk Ayan
Casino Analyst
With a degree in Economics, Ayberk's work as casino analyst truly goes beyond. His focus and dedication to data management and casino analysis is often met with praise. Especially because he always tries his hardest to make sure players feel safe and secure in their gambling environment. Holding a d...
The goal of this review was taking a closer look at HeySpin Casino. Our expert team used our casino review process to check how it performs and where it lets players down. To form a clear view of this casino's safety, our expert team looked at its Terms and Conditions, licenses, player complaints, support, and limits. They used this data to decide where this casino falls between safe and legit and a clear scam.
We used our team's findings to work out the casino's Safety Index. This score measures the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. With a High Safety Index of 8.8, HeySpin Casino is a solid pick for players. It scores well for fairness and safety. Read on to get the full picture on HeySpin Casino and decide if this casino is worth your time.
Fairness and safety of HeySpin Casino
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our HeySpin Casino review, we carefully went through and inspected the Terms and Conditions of HeySpin Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Based on our estimates or gathered data, HeySpin Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention HeySpin Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, HeySpin Casino has landed a High Safety Index of 8.8. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
T&Cs of HeySpin Casino evaluated
To see how fair a casino is, we read through its T&Cs as part of every review. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of HeySpin Casino to be mostly fair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints filed about HeySpin Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 207 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
HeySpin Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Judging by the 7 user reviews given to HeySpin Casino, it has a Mixed User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
HeySpin Casino is owned by Aspire Global International Ltd. and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
HeySpin Casino has been granted a gambling license in Germany issued by Gemeinsame Glücksspielbehörde der Länder.
Payment methods, win and withdrawal limits
HeySpin Casino supports 8 payment options. This includes: Neteller, Skrill, Mastercard, VISA, PayPal, Bank transfer, Skrill 1-Tap, Klarna.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 7,000 per month
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
"Every online casino we review is assessed for the quality and availability of its customer support and the range of languages it supports." You can find languages available at HeySpin Casino in the table below.
Language
Website
Customer support
Live chat
English
German
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at HeySpin Casino, your account, withdrawals, or anything else. Our testing found HeySpin Casino's customer support to be good.
HeySpin Casino slots and casino games
HeySpin Casino offers these types of casino games: Slots.
Casino games from 5 game providers are offered. This includes Play'n GO, Pragmatic Play, Hacksaw Gaming, Gamomat, Synot Games.
Bonuses and codes offered by HeySpin Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 3 bonuses from HeySpin Casino:
100% up to €50 and 20 extra spins
40 EXTRA SPINS on Book of Dead
40 EXTRA SPINS on Book of Dead
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Aspire Global International Ltd.
Established
2021
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HeySpin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low withdrawal limit: €7,000 / month
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at HeySpin Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 1
Not Available: 14
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
This is a place to share experience with HeySpin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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• 1 year ago
This is the complaint I have just sent to heyspin . . . I strongly advise you NOT to ignore this complaint. My complaint is about you closing my account for no reason. And charging me a withdrawal fee of £110 amongst the rest. I have just had confirmation from Debbie Carter from the gambling commission that you should NOT have charged me a fee of £110 and advised me to put in this complaint. So that's what I am doing. You are in breach of contract. I want all fees refunded to me. And a full explanation as to why you closed my account? Ignore this? And you will be contacted by the gambling commission. And also IBAS.
THIEVES THIEVES THIEVES AND MORE THIEVES
• 2 years ago
Impossibel to make withdrawal no chat… Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
• 2 years ago
The casino is so good that I sent my documents for verification and they said I was under 18, with my year of birth being 1984 hahaha. Compassion!!! Now the chat doesn't even respond to me. I'm going to stay away from here lol
O casino é tão bom que enviei meus documentos para verificação e eles falaram que sou menor de 18 anos, sendo que esta bem visível meu ano de nascimento 1984 kkkkk. Misericórdia!!! Agora o chat nem me responde. Já vou ficar longe daqui kkk
It was not possible to test the casino because it started badly after checking
Não deu para testar o casino pq já começaram mal logo na verificação
I don't know
Não sei
• 2 years ago
I don't understand how a bookmaker and slots are as bad and misleading as this one can have a score of 8. Honestly, it must be a fake profile and a robot evaluating it. Still no profile picture, don't believe it. I had a bad experience at this bookmaker. I won the money and tried to withdraw, said the system was down, but to receive the system is always working. Worst of all was the attendant Vick, who stole all the money from my balance, that one 🤬🤬🤬. I don't recommend it to anyone. Horrible employees, liars and cheaters. Here I only work with the truth, no matter who it hurts. Note 1 not to miss Zero, if you want to bad yourself, put money in this casino 😂
O não entendo como uma casa de aposta tão ruim e enganosa como essa, pode ter um pontuação 8. Sinceramente deve ser perfil falso e robô avaliando. Ainda sem foto de perfil não acreditem. Tive uma experiência péssima nessa casa de aposta. Ganhei o dinheiro e tentei sacar, disse que o sistema estava fora do ar, mas para receber o sistema sempre está funcionando. O pior de tudo foi a atendente Vick, que roubou todo o dinheiro do meu saldo, essa 🤬🤬🤬. Não recomendo a ninguém. Atendentes péssimos, mentirosos e trapaceiros. Aqui eu só trabalho com a verdade, doa a quem doer. Nota 1 pra não deixar passar em Zero, se você quer se foder coloque dinheiro nesse casino 😂
Loot system down 🚫
Sistema de saque fora do ar 🚫
Bad service 😳
Atendimento ruim 😳
Vick cheater 🤬
Vick trapaceira 🤬
Free spins do not enter 😱
Rodadas grátis não entra 😱
They are starving 😂
Estão passando fome 😂
Lie in the customer's face 👹
Mente na cara do cliente 👹
• 2 years ago
I cannot recommend the casino for players from DE and AT because I see the terms and conditions as unfair. we are charged a buy-win fee of more than 4% (live casino) a fee was charged on withdrawal. to look in the terms and conditions there was nothing. upset because of that. On a positive note, I would like to mention that the chat is nice and helpful, support responds quickly, verification is possible online and a payout is quick if all the documents are filled. there are. Unfortunately, I would like to continue playing there, but the conditions with a fee make it negative for me
ich kann das casino für spieler aus DE und AT nicht empfehlen, da ich die Geschäftsbedingungen als unfair sehe. uns wird eine buy-win gebühr von mehr als 4 % erhoben (live casino) bei der Auszahlung wurde ein gebühr erhoben. auf nachsehen in der AGB stand da nichts. deswegen verärgert. positiv möchte ich erwähnen, dass der chat nett und hilfreich ist, support schnell antwortet, Verifizierung online möglich und schnell eine auszahlung erfolgt, wenn alle dokum. da sind. leider würde ich gern dort weiter spielen, aber die Bedingungen mit gebühr macht es für mich negativ
I would like to mention positively that the chat is nice and helpful, support replies quickly, verification online possible
positiv möchte ich erwähnen, dass der chat nett und hilfreich ist, support schnell antwortet, Verifizierung online möglich
chat and support fast polite
chat und support schnell höflich
buy-win fee greater than 4% charged
buy-win gebühr von mehr als 4 % erhoben
fee at AZ, found nothing about it in AGB
gebühr bei AZ, nichts darüber in AGB gefunden
• 4 years ago
There is no chance that anything will happen ...
Tu nema šanse da se šta pogodi ...
Lots of games
Mnogo igara
Good bonus for new players
Dobar bonus za nove igrače
There is no chance of guessing anything
Tu nema šanse da se šta pogodi
It's good that I invested only € 25 + a 100% bonus for a total of € 50, I played a maximum of 30-50 cents, which means about 150 turns and nothing
Dobro da sam uložijo samo 25 € + bonus od 100% ukupno 50€, igrao sam maximum 30-50 cenata to znači oko 150 okreta i ništa od ništa
I really thought I'd play a little longer but it doesn't work
Stvarno sam mislijo da ču igrati malo duže ali ne ide
• 4 years ago
I play in this site more than once a day and I have seen some good games and the focus on slots is a good idea. There are many sites out there that have a wide variety of games but this one was designed for slot games, and that makes it easy for a lot of players to use this site alone since it is good for slots. You can save a lot of time by using this site than any other online casinos out there. That is a good idea i would want to praise this site for. On top of that, their fun deals and bonuses have also been attractive for me and i like it as well.
Discussion
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