Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods
Matej L.
Author
Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Helabet Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Helabet Casino has a Low Safety Index of 4.0, which means it ranks low in terms of fairness and safety according to our methodology. Continue reading our Helabet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index of Helabet Casino – Is it fair and safe?
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Helabet Casino, we have looked closely into the Terms and Conditions of Helabet Casino and reviewed them. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Based on our estimates or gathered data, Helabet Casino is a small to medium-sized online casino. It has a high amount of restrained payouts in complaints from players, when we take its size into account. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
To our knowledge, Helabet Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Helabet Casino has attained a Low Safety Index of 4.0. We encourage players to avoid this casino and seek out one with a higher Safety Index.
T&Cs of Helabet Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Helabet Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Helabet Casino player complaints
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 9 complaints about this casino in our database. Because of these complaints, we've given this casino 1,308 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Helabet Casino user reviews and feedback
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Our database has a total of 10 user reviews of Helabet Casino, giving it a Mixed User feedback rating. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Company information and licenses of Helabet Casino
Helabet Casino has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
Helabet Casino holds a gambling license in Curaçao issued by Curaçao eGaming.
Withdrawal limits, win limits, and payment method options
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 20,000 per day
No win limit
EUR 60,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Helabet Casino are displayed in the table below.
Language
Website
Customer support
Live chat
Slovak
English
24/7
Spanish
Portuguese
Japanese
German
Finnish
Swedish
Italian
Bulgarian
Korean
Czech
Danish
Greek
Serbian
Ukrainian
French
Chinese
Vietnamese
Polish
Turkish
Bengali
Persian
Central Khmer
Latvian
Nepali
Macedonian
Mongolian
Armenian
Belarusian
Bosnian
Norwegian
Estonian
Kazakh
Malay
Somali
Urdu
Indonesian
Hebrew
Romanian
Azerbaijani
Croatian
Hungarian
Kurdish
Lithuanian
Hindi
Georgian
Arabic
Thai
Swahili
Uzbek
Tajik
Albanian
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Helabet Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Helabet Casino has an average customer support.
Slots and casino games at Helabet Casino
Helabet Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 108 providers. This includes Nolimit City, Evolution Gaming, Pragmatic Play, Quickspin, Igrosoft, Thunderkick, Betsoft Gaming, Rival, Playson, iSoftBet, Amatic, Ezugi, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Genesis Gaming, Belatra Games, MrSlotty, Ho Gaming, Genii, Aspect Gaming, GMW (Game Media Works), Platipus, Concept Gaming, Lucky Streak, Mancala Gaming, Spinmatic, Spadegaming, G Games, Apollo Games, Betixon, Aviatrix, NetGaming, ElCasino (TVBET), OneTouch, Mobilots, Golden Race, Spinthon, Reevo, Mascot Gaming, JACKTOP Live Dealer, PG Soft (Pocket Games Soft), TVBet, Slot Factory, MGA, Skywind Group, Caleta Gaming, Live88, Globalbet, 3 Oaks Gaming, CT Interactive, Super Spade Club, Winfinity, Platin Gaming, PlayAce, Smartsoft Gaming, Swintt, Fast Live Game (FLG), BF Games, Bunfox, Radi8, TrueLab Games, Enrich Gaming, ABX Play, DLV, Vivo Gaming, Onlyplay, Zeus Play, PlayStar, Salsa Technology, Oryx Gaming, VoltEnt, Gamebeat, Arisen Gaming, Espresso Games, Synot Games, SlotMatrix, Absolute Live Gaming (alg), Fugaso, Felix Gaming, Superlotto Games, Winspinity, LottoInstantWin (LiW), Zitro, Kalamba Games, 1spin4win, GrazGame, Gambit, AWG Games, Thunderspin, Barbara Bang, Funky Games, 7Mojos, EURASIAN (EA) Gaming, Hacksaw Gaming, Ruby Play, XPG (xprogaming), Ka Gaming.
Helabet Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
We currently have 4 bonuses from Helabet Casino in our database, which include:
25% up to KSh43,200 and 40 extra spins
25% up to KSh48,600 and 45 extra spins
100% up to KSh32,400 and 30 extra spins
50% up to KSh37,800 and 35 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
Read more
Read less
Company info
Operator
Propus Holding B.V.
Established
2020
Estimated annual revenues
> $1,000,000
Casino Bonuses
Helabet Casino bonuses
Browse all bonuses offered by Helabet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of Helabet Casino
This is a place to share experience with Helabet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
My account was limited and I couldn't withdraw. After reading reviews from other users who have been using the service for months and received the same response as me, I've already given up on the money. The chat support is useless; they just tell me to try again in 24 hours, and that's all they can do. The withdrawal is rejected due to a "payment error," and they don't resolve anything. They themselves say they can't do anything, so I consider the money I earned legally lost. I don't recommend them.
Me limitaron la cuenta y no pude retirar al leer la reseña de otros usuarios que llevan meses y les dan la misma respuesta que Ami ya doy por perdido el dinero ya que en el chat no ayudan solo dicen que vuela a intentar en 24 horas y no pueden hacer más el retiro es rechazado por (error en el pago) y no te solucionan nada ellos mismos dicen que no pueden hacer nada así que doy por perdido el dinero que gane legalmente no lo recomiendo
This is terrible. I won $3,200 and they refuse to pay me. I filed a complaint and they haven't responded. When I try to withdraw, it says "Rejected by the operator, 'Payment Error'." It's been over two months, and it doesn't look like I'll ever get my money back. Through chat and email, they just keep telling me they're having technical problems and to submit the withdrawal request later, and it's been over two months with that excuse. I strongly advise against anyone registering or depositing money at this casino, because if you do, you'll find it impossible to withdraw your winnings.
Muy mala, he ganado 3.200 usd y no me quieren pagar mi dinero, abri una queja y no la respondieron, cuando hago una retirada sale Rechazado por el operador "Error en el pago". Llevo mas de 2 meses asi, y no tiene pinta que pueda recuperar mi dinero. Por chat y por correo solo me dicen que presentan problemas tecnicos y que presente el retiro mas tarde, y llevamos más de 2 meses con esa excusa. Sugiero que nadie se registre ni ingrese dinero en este casino, ya que si no os va a ser imposible retirar el dinero.
Did verification and was told to withdraw all funds in my account. As everyone else writing these reviews they have been rejecting all my withdrawals stating that there is a technical issue while it says "payment rejected by operator.
Ive been through this before and i cant see myself recovering my 2264 dollars. This is usually the start of the process where they steal my money and invent things like having duplicate accounts or other games they play.
Save yourself the time. The curacao gaming commission is probably more corrupt then helabet is.
Just a fraudulent book , doing fraudulent things. The norm in 2024. Such a sad world.
Im still spending 2 hours a day on live chat trying to gather my 2.2k, if they actually pay and id be shocked, il remove this. If its still here well you know what happened.
I have undergone countless identity file and handheld file verifications. Wait for nearly 3 months before you can withdraw the money. Chat was very unhelpful. Very bad experience. Thank you to Casino. guru for your help
Harshit_King
Unregistered user
• 3 years ago
Helabet is the perfect blend of an online casino and a sportsbook, as a bettor this is plus for me, but I have been enjoying both platforms lately, has a lot of attractive promotional offers and bonus codes even for vip's, up to date with a lot of tournaments for sports and a lot of bonus offers, chips, a great loyalty program and free spins, despite the platform not including a welcome bonus it still makes up for it. Fast transactions and withdrawals, 10 stars for me.
DamilareOtunji
Unregistered user
• 3 years ago
The one thing that I really fancy about Helabet is their CRASH game, Never had a problem with it, works fast and on point.
Great Casino games
No live support window, support is dont through email or telegram
One of the many sports books that I will go back from time to time, with a simple layout I can navigate the site with ease. It has such a friendly user interface and has a mobile app which helps a lot. Has a casino section and I should say that there not given that credit for it, they still manage to give a quality gaming experience with a varied selection and home to top tier providers. I would appreciate the fast cash- outs and smooth transactions, And one of the factors that really drew me in is how high their odds are. 100/10
I liked the interface. Everything looks good and fine, games are downloading fast and no help is needed. T he support is really helpful. So I can recommend this place.
Very dodgy site. Will take deposits, but as soon as it comes to withdrawals they say technical issues and you need to deposit more. Withdrawal has been pending for 5 days, live chat takes 1 hour to respond with a generic answer and emailing them results in more generic answers asking to deposit more
After depositing several thousand dollars and having my biggest win ever, it's a terrible feeling not to get any money.
won't pay out
live chat takes 1 hour to respond
email support doesn't reply
przestrzal
Unregistered user
• 4 years ago
scam site... i deposit 5 euro for try out... i try contact withs support via live chat and no contact... i try to place bet but on all i have limited 0 euro xd so i did not place any bet xd so i cannot withrawal money becasue i cannot place money xd do not waste you money on this site...
no advcash in withrawal methods
Safety Index explained
Safety Index of Helabet Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Helabet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.0/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
![Helabet Casino Review – Expert & Player Ratings [2026]](https://static.casino.guru/res/cc26f89e34ef12cd4dac6731c76aaaa5a/images/casinoguru_logo.svg){kind=logo}
