The player from Denmark had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Dear madsthura,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela