HomeComplaintsGuruPlay Casino - Player's withdrawal issue.

GuruPlay Casino - Player's withdrawal issue.

Amount: R1,800

GuruPlay Casino
Safety Index:Low
Submitted: 15 Sep 2023 | Case closed : 01 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from South Africa is facing issues withdrawing their winnings from the online casino. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

I want to withdraw my money

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1 year ago

Dear makgamataqueen,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela


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1 year ago

Dear makgamataqueen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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