HomeComplaintsGrand Spin Casino - Player's withdrawal request delayed.

Grand Spin Casino - Player's withdrawal request delayed.

Amount: 20,300 ₴

Grand Spin Casino
Safety Index:Very low
Submitted: 24 Aug 2023 | Case closed : 11 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Ukraine is facing issues while trying to withdraw money from the casino. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago

file

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1 year ago

Dear Irina10,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to tomas@casino.guru

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar suspicious case just recently.

I hope we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear Irina10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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