The player from Australia has requested three withdrawals. They have been approved but never reached the bank account. We rejected the complaint because the player didn't respond to our messages and questions.
I have 3x $1600 withdrawals that have been approved but haven’t been deposit into my bank since withdrawing them I have withdrew more and they got approved and put into my bank
Dear Leanne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Are those withdrawals still visible in your account and marked as "pending"? Did you receive any explanation from the casino why they haven’t been processed yet?
If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela