HomeComplaintsGetSlots Casino - Player's account has been blocked.

GetSlots Casino - Player's account has been blocked.

Amount: Can$8,000

GetSlots Casino
Safety Index:High
Submitted: 19 Mar 2023 | Case closed : 03 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Canada has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I was playing at casino and got logged out and cannot access casino I have 8000$ in my account

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1 year ago

Dear Vicwalker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear Vicwalker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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