The player from Canada has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
I was playing at casino and got logged out and cannot access casino I have 8000$ in my account
Dear Vicwalker,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked you?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina