02/2023
02/2023
Genesis Casino ES has been closed and no longer operates.
In this review, we break down Genesis Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Genesis Casino has an Above average Safety Index of 6.7, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Dig into Genesis Casino with the rest of our review and see if this casino is right for you.
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Genesis Casino, we meticulously evaluated and analyzed the Terms and Conditions of Genesis Casino. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.
Based upon our estimates and collected information, we consider Genesis Casino a big online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
To our knowledge, Genesis Casino is absent from any significant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
On the whole, also considering other contributing factors in our assessment, Genesis Casino has achieved a Safety Index of 6.7, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Genesis Casino during our review.
When it comes to our casino reviews, player complaints matter a great deal. They help us understand the real issues players face and how each casino deals with them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 3 complaints directly about this casino in our database, as well as 26 complaints about other casinos related to it. Because of these complaints, we've given this casino 11,653 black points in total, out of which 3,929 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Our database has a total of 5 user reviews of Genesis Casino, giving it a Mixed User feedback rating. You can find the reviews in the User reviews part of this page.
Genesis Casino is in the ownership of Daunei Investments S.A.U and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Genesis Casino holds a gambling license in Spain issued by Dirección General de Ordenación del Juego.
Genesis Casino supports 9 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Trustly Pay, PayPal, Maestro.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
| Withdrawal limits | Win limits |
|---|---|
| Unlimited | No win limit |
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Genesis Casino.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
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| Spanish | |
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To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Genesis Casino, managing your account, withdrawals, or other matters. We would say Genesis Casino has an average customer support based on the responses we have received during our testing.
Genesis Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Bingo, Jackpot games, Scratch cards, Other games.
The casino's game library includes titles from 7 providers. This includes NetEnt, Apricot (Microgaming), Evolution Gaming, Pragmatic Play, iSoftBet, RFranco Games, MGA.
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
Sadly, there are now no bonuses available from Genesis Casino stored in our database.
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Genesis Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
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Explore the game selection available at Genesis Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
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