Gama Casino - Player struggling with account reactivation issues.

I register and try deposit 3 times with small amount to see if casino is fair. Get some error every deposit and i see transaction just stay pending.

I go chat support and ask closure my account and agent do it. Everything is ok to this moment. After 10 minutes i get automatic email at my one deposit is succesfully, even account is closed.

So i go back to chat support and i ask unblocked my account because this one deposit go to my account. Agent works few minutes and say my account is ok and unblocked now.

Then problem starts. Cannot login and ask from chat support and by email why i cannot login and only answer i get its at " its blocked by your request" So this support just lie about this open.

I ask how i can unblocked it now and answer is " At your request we can unblocked it" but they dont do it even i make request unblocked it about 12 times.

Not sure what's wrong on this casino

Dear Jamethai888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. What explanation did you provide when contacting the casino regarding the closure of your account? Have you ever indicated that a gambling issue was the primary cause for your account being suspended?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Hello there,

Thank you for contacting us. 

Thank you for your message. We are currently analyzing the situation presented and will provide you with the results of our review shortly.

Best regards,

GamaCasino team.

Hei Petronela.

Ilmoitin sulkemisen syyksi sen että mitkään talletustavat eivät toimineet, kun sain vain virheilmoituksia. Mistään uhkapeliongelmasta en ole puhunut ja se ei tietenkään ole syy koska se tapahtui heti rekisteröitymisen jälkeen ennen kun sain yhtään talletusta tehtyä.

Jarmo

Hello there,

Indeed we identified that you should have been unblocked, but due to technical reasons it did not happen, we corrected this situation, now your account is unblocked and your deposit was successfully credited.

We apologize for the inconvenience.

Best regards,

GamaCasino team.

Привет,

Действительно мы определили, что вас должны были разблокировать, но по техническим причинам этого не произошло, мы исправили эту ситуацию, теперь ваш аккаунт разблокирован и ваш депозит успешно зачислен.

Приносим свои извинения за доставленные неудобства.

С наилучшими пожеланиями,

Команда GamaCasino.

@Gama Casino team,

Thank you very much for your prompt assistance in this matter.

@Jamethai888,

Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hi Petronela.

Yes, you can close this case, they unblocked my account after this complain.

Just want to correct casinos not- true reason on this last message. Its nothing "technical reason" why my account is blocked. Here is copy paste from them last email and real reason " Здравствуйте, Jamethai888!

You insult our site and in the meantime you want to be blocked. You have been given the answer above. To unblock your account you need to send a second letter stating that you have no complaints about our casino on any site's and wish to unblock your account."



Thank you

Jamethai888

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jamethai888, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru