Galactic Wins Casino - Player is struggling to withdraw his winnings.

Even if I apply for a withdrawal, they say that this document is insufficient, and there is no sign of withdrawal at all. The people in charge of the chat are all saying different things and it doesn't make sense. Therefore, when I asked for the chat record, I was told to apply by email, so I emailed the address I was told, but for some reason it was returned with an unknown domain. The photo it attached.

When I pointed it out in chat, this time the web page did not open at all.

I felt that there really is such an online casino.

Dear ff19850515,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Galactic Wins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I would like to draw your attention to the fact that you made a typo in the email address to customer support. It’s Galactic Wins, not Galectic Wins like you wrote. Please try to send your email to customer support once again, this time to the correct address.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear ff19850515,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.