Futocasi Casino - The player struggles to withdraw his balance.

Wagering requirements cleared after receiving no-deposit bonus elsewhere

↓

The bonus is arbitrarily reduced (it was close to 20000, but you can withdraw up to 6000, so

↓

If you think that it has been reduced, it will suddenly be confiscated in full.

↓

I received an email saying that the bonus will be confiscated because I made up a fraud that I didn't do.

↓

Random account closure

↓

It's obvious, but I'm fascinated by the management that makes up things that I don't want to do.

↓

A few days later, I got a shitty reply saying there was no fraud and canceled my account.

↓

I tried to verify my identity in order to withdraw the bonus amount, but for some reason the button did not respond and I had to send it directly by e-mail. When I hid it again and showed it, for some reason it didn't make sense)

The person's photo is also useless, and no matter how many times they respond to the request of the management side, it is useless (about 10 times

↓

Again, if you get angry, you will be authenticated

↓

It is said that you can withdraw if you deposit the minimum amount of 2400 yen in Vega Wallet, but even if you try to deposit it, it will come out if it is less than the minimum amount and you can not deposit.

↓

No matter how many times I e-mail, I am told that I will check with the department in charge, and I keep running away (today is the 3rd day

↓

Are other users able to deposit with Vega Wallet? If it's possible, the management side is deliberately not letting me deposit, and if it's not, I ask if it's a server problem, but they ignore it.

↓

When I asked him to answer the question, he answered that he couldn't tell me about other customers (Naudesu)

(I've been exchanging hundreds of letters for several months in the exchange so far.

I don't want to withdraw money

Hello Ruru21212,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Futocasi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Perhaps because I made a complaint here, the procedure proceeded in a hurry and the money was successfully withdrawn.

It was all I wanted to do, so when I asked if there was anything like an apology, I was given a small bonus of 10 free spins at most.

I won't use it again for the time being. It was the worst casino I've ever been to.

It's been resolved for now. Thank you

Thank you Ruru21212 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick