Funbet Casino - Player believes that their withdrawal has been delayed.

I sign up to the casino, upload about 250 euros, win 7000 euros and from that day the agony begins. first they impose withdrawals of 500 per day for a maximum of 3 withdrawals in the queue, then after the waiting days, they invent excuses saying that they have problems with the payments in the queue. today after 9 days of which 7 working days they still have not accepted my first withdrawal, forcing me to leave my money in the game account. impossible to contact, impossible to receive news, good only to cash out without paying. a disgrace that I do not recommend to all casino enthusiasts, I only hope to be able to recover my funds.

HIGHLY NOT RECOMMENDED:

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

These are scammers. Still nothing. They don't ask for documents, they don't ask for anything, they just ignore the chicken that has come under fire.

Shame

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Just communicated via email to the company.

As soon as I get a response I'll write to you and update my status.

Dear player, have you received any response from the casino?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning everyone, I waited as per their request. I tried to find a solution, but nothing. Always the same excuses. As of today, for over a month, I have 20,000 (twenty thousand) euros blocked in my account. I tried to request a bank transfer as per their request to speed up the process.

I'm pissed off, this is a scam and shameful site. From today I will open reports on every forum.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru