Tournament #196 3 Royal Dracos - discussion (page 2)

Hello, I got the blue dragon feature, Pick 'em Up!, on the last spin. However, it kicked me out of the game and said my tournament is over! That's not right! I'm quite angry about it! Because before that, I had the same feature and won the Ruby Jackpot of €120, so I thought my chances of finishing in the top spots were good. Could I have continued playing? I'm very disappointed about this!

I'm sorry to hear about what happened. It is extremely frustrating to be disconnected just when you are activating an important feature. I recommend that you take a screenshot of the game history and send a formal complaint to casino support or contact the tournament support team here on the forum. They can check the server logs and see if there was a technical glitch. Good luck with the resolution.

Hello, I understand it feels odd, but once the spins are over, those are over. Its automatic and we have no control over that. I checked the high score, but it does not look like those points would catapult you into the winning positions. is that so, please?

Hello, just to narrow this: your tip is excellent. When this occurs in online casino, those steps are recommendable. ✌️

In this thread, however, we are talking about a free tournament without any money involved, just points and also we are not a casino, so the situation is slightly different, I reckon.

In any case, thanks for the good advice.

How did we receive the award?

Hi, if you win, you'll be contacted by email. Just confirm the email, and then all you have to do is wait. Juraj, who handles the prizes, will send it to you via email.

Good afternoon,

I received the email and replied as requested, but I still haven't received the prize in question.

That's because Juraj doesn't have them yet or hasn't sent them yet. I'm sure it won't be long, though, and you'll be able to enjoy your prize. 

Just a little bit more of patience please. 🙂