StayCasino - Uncredited $105 AUD Tournament Prize ("BGaming: Once Upon a Spin")

​I finished 23rd in the "BGaming: Once Upon a Spin" tournament on September 22, winning a $105 AUD cash prize. The 72-hour payout window expired on September 25, but the money was never credited to my balance. Support agents and VIP Manager Gus claim the win was paid on September 22 at 07:00 UTC, but my account transaction ledger proves that every single line item is a personal deposit made by me, with zero tournament prize credits. Priority Specialist Dante confirmed in writing on live chat AFTER that 07:00 UTC timestamp that the tournament prize was still pending the final tally. VIP Management refuses to audit my deposit ledger or release my winnings.

Update / Additional Unpaid Win:

Upon reviewing my tournament history, StayCasino also failed to credit a second win. I finished 38th in the "GameBeat: Only Winners" tournament (ended September 8, 2026) for $52 AUD. Like the $105 AUD prize, this was never credited to my balance or transaction ledger.

​My total unpaid tournament winnings are now $157 AUD ($105 AUD + $52 AUD).