Received an email.

Hi there, sorry to bug you wonderful people. Just need help. I received an email stating that I won the 1st prize in the tournament game called Caishen's Cash Pots. I would like to claim my prize please.

Which casino did you win at?

I played the Caishen's Cash Pots tournament game on Casino Guru platform. I won first prize.

I would like to claim the prize

i didnt even recieved an mail but im on the podium of the same turnament.

Hi, once you've received the email, all you have to do is confirm it, and then you'll have to wait for your prize. Juraj is the one sending them out, so once all the players have replied to him and he has the prizes, he'll send them out to the winners.🙂

As far as I can tell, the email was sent to you, try checking your spam folder. 

Hi there, I don't have a spam folder

That answer wasn't for you.

Oops, my bad. Communication delay. Sorry

Hi Jaroslav, sorry to bug. But it's been a week since I heard that I won the Caishen's Cash Pots tournament and came first. You say that the gifts get given once a week. Well it's been a week, and still haven't received anything. I'm being patient. 🌼

Yes, Juraj will be sending them out soon. I can see that all of you have already replied, so it shouldn't take much longer. As soon as he receives the vouchers, he will send them to you.

Unfortunately, there's no way to speed it up. Sorry about that, but you will definitely receive your prize.😊

Any news

Hello, we sadly have no direct way of catching up with the progress but you can always send a reminder to our colleagues responsible for the prizes. 🙏 tournaments@casino.guru