Withdrawal blocking for betting on minor leagues

Hi, my withdrawals have just been blocked because I bet on minor leagues. I've won approximately €3,000 and they've done this to me... They say it's normal and they're investigating my account, but I've never seen this in all my years. Could you tell me if this is normal?

Hi, it's normal that if a player wins a large amount, they can investigate what you bet on and so on. Did the casino ask you for any documents? How long have they been checking your account and, please, which casino are you betting at?

This is about Kukimuki Casino. Honestly, I've never won so much money, approximately €12,000. I was doing live betting, always betting on high odds, and I had a really good run, reaching around €40,000. I won the rest playing roulette. They initially told me the investigation could take up to 7 days, but now it's 30. I'm quite stressed. I only bet on the live events. What worries me most is that they've closed my account and I don't have access. I have screen recordings of all the bets I placed.

If it's been a month, it's not quite right for them not to contact you and say anything. I think you should complain somewhere, but unfortunately, we can't help you with that because we don't deal with sports betting.

However, I can give you some websites where they might be able to help you.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

But I've placed bets and played roulette. They're also holding my casino winnings. It's been 4 days; the reference to 30 days was because they told me it could take that long.

Well, you can always submit a complaint request with all details, games and bets included, and then the mediators will let you know whether such a complaint meets the criteria.

To avoid possible problems, though, casinos always have 14 days to resolve problems without our intervention; hence, it is best to keep that in mind.

In some cases, casinos trigger game checks, and the estimated time provided is usually up to 30 days because such a step may also include the game provider.

However, I understand such a time frame evokes concerns. It may be quicker, I reckon.

Yes, I'll wait until today, and if not, I'll file complaints and various reviews.

Okay, perhaps the casino will speed things up. In any case, a complaint is free and the casino will be notified about new case.

Thank you for your support. Yesterday they contacted me to schedule a video call. Many people are telling me this is normal, so I'll wait to see when they schedule my appointment. If they don't schedule it, I'll start filing complaints and reviews. Perhaps the process is logical and normal, and I'm just upset because it's a lot of money and this hasn't happened to me before.

Thank you for this valuable update. I imagine video calls would feel weird, especially on the first-time occasion. Considered from the other perspective, though, if done with care, such a short call may spare both sites excessive written communication focused on account activity, history nad overal player activity.

Those steps you mentioned indeed sound practical, and I understand your concerns.

Let's stay in touch to see what comes next and how efficient casino support is going to be. On top of that, if we come across something odd, we can give it a second look right away.

We had the video call today and everything seems fine. I'm still waiting for their response, which they said would be between today and tomorrow... The truth is I'm nervous and worried, but they seem serious.

Hey, is it already done? It was without any form of delay, it seems, and to me, it resonates as a positive sign.

Many of us would be nervous being in your shoes. I'm sure you did well, and I'm looking forward to seeing the casino's update on the payout.

Yes, a nice girl called me and I answered everything she said. She said everything's okay, I just need them to write to me between today and tomorrow. And yes, I'm very nervous because it's a lot of money.

My account has been reopened and I've received two withdrawals. I have a daily limit of €2,000 and they've sent them to me. So far, everything seems very professional. I'll write a very positive review if they continue like this.

Hello, I understand you are nervous, but I would also say it is all moving in the positive direction! Keep posting all the news, especially the good ones! 🙂