Winnerz casino fraud

I received the welcome sports bonus, wagered it, had a 100% bar (I also carefully calculated the stakes), and played a few more bets, the last two of which turned out to be winnings (very large amounts for me: 4444 and 1800). Bookmaker cancelled these winnings, leaving me with 1700 PLN, which is the maximum bonus payout (I deposited 850 PLN, received 850 PLN). Their terms and conditions state that the maximum bonus payout is 1700 PLN. The problem is that I had already wagered the bonus well beforehand, and Bookmaker's explanation is that "All bets placed during the bonus period are considered to have been placed during the wagering process and are limited to the maximum bonus payout amount when the funds are transferred from the bonus balance to the real balance."

I read the bonus terms and conditions carefully, and there's nothing to that effect.

Hello, to me it seems like the very same situation we occasionally face with casino bonuses. See for yourself:

The bonus limitation still applies as long as the bonus is active. In my opinion, the most important question is the same: when and how does this bonus end? Because it seems like fulfilling the wagering is not enough to end the bonus and associated rules. Some casinos and perhaps a sportsbook require a withdrawal to technically end the bonus.

What do you think? Is it the same?

In any case, the situation should be mentioned in the rules, no excuses.

❗️❗️Big Big Attention it is a casino scam❗️❗️❗️

this is the biggest casino scam i have ever known I opened an account with them on March 18th I deposited €300, received a bonus of €450 I rolled over the entire bonus at the end of the rollover I was left with the amount of €4500 in my account that we can withdraw I made three withdrawals and after that I was asked for verification I provided all the documents for verification that were requested after I sent these I received an email from them that they want a photo of me with a sheet that says the name of the casino and the date I take that photo and in my left hand to have my passport or ID I sent this photo after which I receive another email asking me to make a video call with them I did the same video with them on the 30th after this call they said it takes up to five days to give me an answer today I received an email from them saying I did not pass the video verification and that all my winnings were confiscated and that I will only receive my deposit back This is a total scam because I did what they said on camera and they saw it was me it's not their problem What casinos do I play or what games do I play is strictly related to their Casino to ask me not other casinos what I do with my life And what do I play..after that I wrote them an email and asked what the problem was and they told me that they are not obliged to tell me why this decision was made. Well how are you not obliged to tell me once you closed my account and took my 4500 money that I earned correctly and I respected all the casino's terms and conditions..Ok if you don't want me to offer services anymore so I can play at your casino, it's no problem, but if I won, I won fairly and you should have been fair to me too. so be careful it is a casino scam do not waste your time and money in such casinos

I would also like to know what the issue was with the video verification, because if you say that you played according to their terms, they should pay out your winnings.

Let's see, though, what our complaint team will achieve.

The reason is ask them because they said they are not obliged to tell me, meaning they are taking €4500 from me and I am not obliged to tell them. Why didn't I pass the verification process because I was on a video call with them? I submitted these pictures to my complaint that I made on Guru.and I have also submitted screenshots of emails received from them here..

I actually believe that you should do nothing as of now and inform the casino that you decided to wait until your complaint with us is resolved if you feel confident that you really did not violate any terms.

What do you say?

They sent me an email saying that this cannot be changed and will remain that way.It is possible that during the video verification process I did not understand certain things and did not answer correctly, but they could still have done the verification from the verification he ist interested if it is me in person, not..Dana is more ok with canceling my winnings than checking me and giving me the money was the easiest thing for them because they saw me in the video call and they also received my passport and ID..Anyway, until this video call with them, they tried all sorts of tricks to cancel these winnings, but they always received the requested documents. in the video calls I had with them they saw me quite clearly as I was

So, what are your plans now, though?

Are you going to wait until your complaint is dealt with by our team, or will you take your deposit back from the casino?

no no I will wait until the complaint is resolved..

I believe that it is a good decision, because you've got nothing to lose, right?

Have you informed them about your complaint, though?

I informed them but I think a robot is answering because it writes the same text...just 2 different words

Do you mean at live chat?

Try the email; that should work better.

I spoke to them via email.I also want to contact a lawyer..I also want to file a complaint with the license office, it won't matter how much money I spend.Do you think this is a good solution?

You should first wait to see how your complaint will end up. If our team is able to find a solution for you, there is no need to do anything else.

You just need to stay patient.

Ok

I want to file a complaint here too to prove to them that I am in person and this is just a theft they did.once I played fair they should have been fair to me too, not like this stealing my winnings

This casino doesn't operate under GGL, though. 🤷‍♀️

Hey Denisa02,

I would like to point out that you need to be very careful with the GGL ^^

Because if you play at an online casino or sports betting provider that isn't regulated by the GGL , and you live in Germany, the GGL will open proceedings against YOU with the public prosecutor's office for illegal gambling! - An acquaintance of mine went through this and had to pay more to the state than he would have won.

"Are you one of them? What you’re saying is not my problem, because I played legally and I do not have to explain to anyone where I lose my money. If a casino is not licensed in a country, it should not be accessible there.

Regarding the complaint I filed with the GGL, the casino will be sanctioned. I have already received a response and the case is under investigation, but it is a sensitive matter and is not being made public.

Furthermore, with this casino access, I am willing to lose thousands just to obtain justice, because I am dealing with scammers."