I am submitting a formal complaint regarding the continued refusal to verify my account and release

Title

Sky Bet Withholding £707 and Delaying Account Verification

Casino / Website

Sky Bet

Complaint

I would like to submit a complaint against Sky Bet regarding my account verification and the withholding of my funds.

My account details are:

I submitted all the requested verification documents more than 7 days ago. Despite this, my account has still not been verified and I am unable to withdraw my funds.

My current balance is £707, and the withdrawal is still blocked.

I have fully cooperated with Sky Bet and provided all requested documents. However, the verification process is taking an unreasonable amount of time and my funds remain inaccessible.

I kindly ask Casino Guru to review this case and help resolve the situation so that I can withdraw my money.

Thank you.

Hello, I understand you are facing an issue. Let me start with a few important things, though.

This is a public forum, so the most pressing matter is that you should never post all your account and personal details like this. Please remember that.

Sadly, here on the forum we are unable to review any case, and I must inform you that based on our internal procedures, every casino is given 14 full days to verify the account and associated activities and then pay the player based on those findings.

I get you are concerned and it has taken longer than expected, but at this point, we all have to wait. A question, if you do not mind.

Is this matter related to sports betting activities maybe? I'm asking because if the casino comes up with a problem regarding sports betting rules, it would change the course of action significantly.