Has anyone been scammed by Fortunazo.cl? Sports betting.

Subject: FORMAL CLAIM - UNLAWFUL WITHHOLDING $2,120,998 -

A http://Fortunazo.cl / Operator This site is operated by Leontodo NV (registration number 163471) with registration at Schout Bij Nacht Doormanweg 40, Willemstad, Curaçao. The company operates in accordance with the License issued by the Curaçao Gaming Control Board to offer games of chance under license number OGL/2024/383/0654, issued on 11/27/2024. Paying agent: Katolina Holdings Ltd (registration number HE 448844) with registered address in Spyrou Kyprianou, 32 Vasiotos John Marie, 4043, Limassol, Cyprus.

On June 14, 2026, my account was blocked with an available balance of $2,120,998 CLP.

They accuse me of "multiple accounts" and "suspicious activity" without presenting a single piece of evidence, even though I have ONLY ONE ACCOUNT AND I CONNECT FROM MY CELL PHONE, WITH ONLY ONE IP ADDRESS.

I demand:

1. Immediate refund of $2,120,998 CLP to my registered bank account.

2. Concrete evidence of the alleged infringement, not generic accusations.

As an operator NOT AUTHORIZED by SCJ CHILE- ID 10404, I hereby state that this claim will be presented before the Local Police Court and PDI for unlawful retention Art 23 Law 19.496 and Misappropriation Art 470 Penal Code.

I do not authorize the use of my data for anything else.

ANYONE ELSE HAVING THIS PROBLEM?

Hello, sorry hear what has happened to you. SInce you already lodged a formal complaint against this site, I guess we will find out more through that path. Assuming the casino will cooperate with us. It is not in our system, and so far we have had no contact with them, so we will have to wait and see.

Pretty much, that says that thus far no one else has officially complained about this site.

Let's see whether someone else is familiar with this site.

They appear to be an extension of Parimatch and operate in Chile through the website www.fortunazo.cl

Really are they? It is good to know. If you have some findings regarding the possible relationship, would you kindly share the source with my colleagues? Put it all in the complaint thread because it also helps the Data Team.

In any case, it would be great to learn more about the casino during the process and I certainly hope the situation will be fairly resolved.

Attached are the screenshots requested for the KYC verification process for my Fortunazo account, sent from Parimatch on June 13, 2026. It is very clear that they operate together.

Hey, thank you. It is really strange that the email does not mention Fortunazo at all. Imagine someone would be undergoing more KYCs simultaneously in more casinos; that could get confusing. 😀

Please mention this curiosity in the complaint as well.

I included it, the problem is that they have been in an "advanced verification" process for 20 days, arbitrarily and maliciously delaying my ability to withdraw my earnings.

Can you help me, please?

Ok, I did not spot both casinos' brands in the same email, but I believe you.

Well, I know it's frustrating, but just as I mentioned earlier, this casino is new for us so we have no previous knowledge about the way they operate or a direct contact route established. Please be patient; the mediator is trying to help you through the complaint. He'll get back to you in the next three days, based on the complaint timer.

Dear Sir/Madam, today, July 3rd, Emmanuel from casino support responded to me saying that he passed the case on for review after seeing the complaint, but I demand speed since I have been waiting for my money since June 12th.

The requested new information was submitted yesterday, correctly and on time. I urgently need you to expedite the mediation with the casino, as I require my money today, after a 21-day wait.

Warm greetings.

Dear Sir/Madam, I am attaching a screenshot of an email that Parimatch sent me on June 13, 2026, even though the verification is done through Fortunazo.cl

This is unbelievable, which is why I'm telling you they're working together. The worst part is that they sent me a text message to my cell phone with another link, an abbreviated Fortunazo link with a number from the Dominican Republic. I've attached an image. Please take all these illegal activities by the Fortunazo.cl service into account so that my account can be properly verified. It's been 28 days already. Incredible.

Dear Sir/Madam, and after reviewing all the evidence I still need to submit to the Chilean Investigative Police (PDI Chile), I received daily SMS messages with scam links and supporting images instructing me to send documents to support@jugabet.cl - Another online casino that operates in Chile. In other words, am I facing an account verification process with 3 casinos?

So you can analyze it, please. Thank you very much.

Has all my personal data and private information been leaked to other casinos or scammers? (Bank account details, RUT [Chilean tax ID], ID card, body image).

Honestly, the best course of action is still to fill this out in the complaints. I have no way of investigating those practices, but I do not think the Chilean police will help you with SMS campaigns. What can be investigated and addressed will be included in the complaint; you do not have to worry at least about this.

Thank you; we have the file ready with the draft of the criminal complaint. However, the casino was informed on Friday, and all supplementary information was sent so they could verify the account in an advanced manner, after delaying for 28 days. If they respond as required today, July 6, 2026, we will refrain from filing the complaint.

I'll be waiting.

I was talking about complaint you lodged here wiht us 👈 Police reports won't stop SMS messages; you need to change the number, for example. After all you have shared here, I would stick with the complaint you lodged; it's best to know how the casino, specifically, which has not been reviewed, handles such situations until the very end, if you understand what I mean.

And I have to wait another 7 days to find out if the casino responds or not? The timer reset. I don't understand. Can you explain? Thank you so much!

Yes, each time the situation swaps from mediator to casino, the timer resets because each party, which means you, the mediator, and the casino, has 7 days to respond. It's in the guide if you want to learn more, but I guess you can always ask me.

And now it's the Casino's turn to respond?

You can always see that in the timer. Each party has 7 days to present their points. Development happens directly in the complaint thread or through other channels, but the mediator always updates the thread when he has something new from the casino representative. I know it's long, but hold on, please.