Error loading games from the provider betsoft games

Hi everyone, more than a thread I need help with some games from the provider Betsoft Games in which errors appear when trying to open it to play. I tried everything to get it to work.

I deleted history, deleted cookies, tried with an incognito window, changed the Internet networks, tried on 3 different devices and finally tried on 3 different browsers but nothing has worked, from the casino they tell me that those games work correctly for them, the problem is only from my account because I have already tried on different devices, someone who knows or has been through this that can help me, since I had the 3 games with an accumulated winnings and obviously without having any bonus, if it were with an active bonus I would not give it importance, but I know that I must have good winnings in those games, I leave you a photo of the error

Hi,

I see you’ve already tried the usual troubleshooting steps, which is great. Here are a few more things you can check or ask the casino support to look into:

1)Could you please check the browser’s developer console (press F12, then go to the Console tab) when you try to launch the games? Any error messages there could help pinpoint the issue.

2)Ask the casino if there are any account restrictions or blocks (region locks, bonus-related limits, or other internal flags) affecting your ability to play those Betsoft games.

3)Confirm if the problem is only with Betsoft games or if other providers’ games show similar errors.

4)Make sure no VPN, firewall, ad-blocker, or antivirus is interfering with the game loading.

Since you have winnings on your account, consider securing proof (screenshots or similar) and try to withdraw as soon as possible.

Hopefully, this allows casino support to conduct a more thorough investigation and restore your games' functionality! Please let me know if any of the tips were helpful. Or how did the casino respond?

The problem is only with those 3 games from the provider Betsoft Games because the other games from the same provider do not have problems, only the 3

I know the casino should fix that, because it's clear that it's not my problem, because I tried everything and the problem persists only in those 3 games.

Hmm, but it could also be on the game provider site. Still, I agree you are not the one who should find the solution on his own.

If nothing else, you may still play another game, but I get that you would like to see that resolved.