Book of Fate – General Discussion

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I've had repeated problems, which suspiciously seem to occur during bonus and free spin periods in the same game. This issue appears to happen across different games, but only at Betano Casino. When these problems occur, the final prize isn't credited; all winnings are simply voided. When requesting details of the rounds, Betano only displays the total bet, win, and loss in the game history, written out in writing. There's no way to view video replays. When searching for the option to replay specific plays within the same game, the game history filter doesn't appear, unlike in other online casinos. Betano has a clause that disables filters for different games. In short, they're running a scam.

What is this due to?

I understand why this looks suspicious from your point of view, especially if you've noticed the same kind of issue more than once during bonus rounds or free spins.

That said, the fact that a replay isn't available by itself doesn't prove that the game results were manipulated. What would be most useful here is to identify the exact affected game rounds and have them checked individually.

I would recommend asking Betano for the round IDs of the disputed spins and for a formal investigation of those rounds, ideally including the game provider if necessary. They should be able to confirm what the official result of each round was and whether the winnings were credited correctly.

If you have screenshots, dates, approximate times, bet amounts, or any other details from the affected rounds, keep those as well.

If Betano refuses to investigate or gives you no meaningful explanation, then it would make sense to submit a complaint and include all the available evidence.

Good morning, thank you for your response. Considering your suggestions, I have a large amount of documentation, photos, and videos that clearly demonstrate the validity of my claims. I have been a Betano customer for over seven years, making multiple deposits daily, so you can estimate my transactions. Throughout these years, I have experienced various problems with different games. I have filed complaints through every possible communication channel on the platform and have never received a favorable response, zero solution, resulting in an incalculable amount of wasted time. I have provided all the requested evidence, absolutely everything, and then they respond again with an automated email telling me to contact the same department, which then gives me the same answer.

I see. If you have kept screenshots, videos, emails, and other records over the years, that can certainly be useful.

However, I wouldn't try to address seven years of different issues all at once. It would be much easier to assess if you focus on one specific incident, or a small number of clearly identifiable game rounds, where you believe something went wrong.

For example, try to provide the exact date and time, game name, round ID if available, what should have happened, what actually happened, and the amount you believe was affected. The casino's response to that specific incident would also be important.

If support keeps sending you in circles despite receiving clear evidence, having one well-documented case will give us a much better basis to look at the issue than a very broad history of problems.

And who can help me? What good is all the evidence I have if I've never been taken into account since Betania?

That is exactly why I would suggest narrowing everything down to one clear, well-documented case.

If you have a specific incident where you can show the game, date and time, affected round or rounds, the amount involved, what you believe went wrong, and how Betano responded, then you can submit a complaint with us and attach the relevant evidence.

Our Complaints Team cannot realistically investigate seven years of different issues as one case, but one clearly defined incident gives them something concrete to assess and, where appropriate, discuss with the casino.

So the evidence is not useless, it just needs to be organized around a specific disputed event rather than the entire history of your account.

If you decide to submit a complaint, I would start with the strongest and most recent case you can document clearly.