Hello.
I'm addicted to gambling and currently have an account at a casino with a balance of €3,000. The casino only allows withdrawals of €500 per day and takes several days to process each withdrawal, so I'm likely to lose it all.
My question is this: If I disclose my casino addiction and request the permanent closure of my account, is the casino still obligated to pay me back my account balance?
thank you
It should all be written in the terms of the casino. We believe that it would definitely be fair to pay out the winnings, of course.
Also, check with the support if it is possible to block the access to your balance so you don't play it down.
Which casino is it, and when exactly did you request your withdrawal, please?
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