Hello, because I have been registered for two years in the register for persons vulnerable to gambling, i.e. gambling addicts, so my question is, is there a way for the casino to return my deposits, since I have withdrawn more than 7-8 credits, the money is over $20,000, they did not ask me about my origin
Could you tell us more details, please?
From which casino would you like to get your deposits back and is this casino aware that you have gambling issues?
It is very important to inform the casino about it; otherwise, they are not able to know about it.
Try to describe this whole situation to us, please, so we can understand and see if there is any chance for our complaint team to help you out.
Well, first, I'm waiting for a consultation from a lawyer... but I'm just asking if there is such a case... in reality, the casino is from another country, I couldn't even figure out which one.... it was a joint project from many countries... it doesn't have a license some other pages are operating for ours .. because the original site has no right ... in my country
I've been on the register for people vulnerable to gambling for almost 2 years and I can't get into a normal casino or anything else... prison
Plus, it's good that the casino still doesn't understand so they don't delete my profile and I have no evidence.....
In this case it is really difficult for us to offer help, though if we are unsure which casino is it, you know.
So the question now is, if you informed the casino about your gambling issues, because otherwise they cannot be aware of it.
Unfortunately, there is no such thing as self-exclusion, which will be all over the world, and therefore it is not possible for all online casinos to know which players are self-excluded. The only way is to inform the casino about it.
Hello,
I have been on the register for vulnerable persons for about 2 weeks and I couldn't help myself, I entered an online casino a few days ago, which is not Bulgarian, but there was a translation in Bulgarian, and I think that they should not let me in. Can I sue him for my losses? However, they let me play without verification. They totally refused, arguing that I didn't warn them.
And how can I file a complaint?
Can anyone recommend a lawyer or advice?
Thank you
What is your casino?
Kakadou
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
