registered gambling for vulnerable persons

Hello, because I have been registered for two years in the register for persons vulnerable to gambling, i.e. gambling addicts, so my question is, is there a way for the casino to return my deposits, since I have withdrawn more than 7-8 credits, the money is over $20,000, they did not ask me about my origin

Could you tell us more details, please?

From which casino would you like to get your deposits back and is this casino aware that you have gambling issues?

It is very important to inform the casino about it; otherwise, they are not able to know about it.

Try to describe this whole situation to us, please, so we can understand and see if there is any chance for our complaint team to help you out.

Well, first, I'm waiting for a consultation from a lawyer... but I'm just asking if there is such a case... in reality, the casino is from another country, I couldn't even figure out which one.... it was a joint project from many countries... it doesn't have a license some other pages are operating for ours .. because the original site has no right ... in my country

I've been on the register for people vulnerable to gambling for almost 2 years and I can't get into a normal casino or anything else... prison

Plus, it's good that the casino still doesn't understand so they don't delete my profile and I have no evidence.....

In this case it is really difficult for us to offer help, though if we are unsure which casino is it, you know.

So the question now is, if you informed the casino about your gambling issues, because otherwise they cannot be aware of it.

Unfortunately, there is no such thing as self-exclusion, which will be all over the world, and therefore it is not possible for all online casinos to know which players are self-excluded. The only way is to inform the casino about it.

Hello,

I have been on the register for vulnerable persons for about 2 weeks and I couldn't help myself, I entered an online casino a few days ago, which is not Bulgarian, but there was a translation in Bulgarian, and I think that they should not let me in. Can I sue him for my losses? However, they let me play without verification. They totally refused, arguing that I didn't warn them.

And how can I file a complaint?

Can anyone recommend a lawyer or advice?

Thank you

What is your casino?

Kakadou

I am sorry that you got yourself into this situation, but if the casino did not have any information about your gambling problem, there is no reason why they shouldn't let you play, unfortunately.

If you wish, though, our complaint team could have a look into your case and communicate with the casino regarding it.

Follow this link, please, where you can explain everything and see how it will unfold.

Please inform us about any updates.

Hello,

I will fill in information on the link.

The idea of ​​this register is that all casinos on the territory of Bulgaria check who is in this register and do not allow them to play like me. This is drug addiction, there is no way anyone can say such a thing in advance, Because we like to play 🙁

Thank you

Здравейте,

Опитах и попълних всички полета, но ми пише,

You cannot submit a complaint

Here is the information , if you need it.

I am gambling addicted and the online casinos in Bulgaria, were supposed not to let me play. Which not happened and kakadou let me play, after my message to their team that I'm in the Bulgarian register for cambling addicted till 2034 they have closed my account, which is good, but i wish send me the lost money back on my bank account.

I can provide you with the official document for this

There are penalties for the casino for not obeying the Bulgarian regulation and law.

Thank you

I can see that you were able to submit your complaint, so that is good.

Kristina needs some additional information to see if we will be able to help you out with this situation. Please get back to her whenever possible.🙏

We will wait for any updates.

Many thanks!