Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 417)

Can I email or contact you privately Paul

Sorry mate I only do posts on here there is nothing more I can say than what is on here really

Hi!

I won't pretend I can imagine what you're facing, but I will try to get at least some theoretical tips. Sorry if it sounds spaced out.

Seeking professional help is number one. Are you aware of any local charity organizations? Support hotline available perhaps? Anyone who would help you resolve at least the room situation?

Generally the best option is to get in touch with a support center; the list is right here. 👈 In dire need, just dial these numbers:

+44 330 094 0322

+44 138 424 1292

+44 191 414 6446

I expect the people on the line to be able to guide you through this.

Can I email or contact you privately Paul

I really think this is not necessary....

We've "known" each other for quite some time, so I can tell you're better than this. Read this whole thread, and surely you'll find other persons worth the doubts. Just try to be fair with your judgements. 🙏

Hello to Germany!

This is one of the visions we've been trying to transform into the common gambling practice.

As of this moment, a player struggling with problem gambling symptoms cannot self-exclude on a global scale. This means that although the player self-excludes on one of the above-mentioned levels, there are still many ways in which players can bypass these self-imposed measures.

However, in order to reach somewhat of a global protection, you can use one of the blocking apps, such as https://gamban.com/ or https://betblocker.org/, to block access to online gambling sites and apps on your devices. An alternative option is our own Self-Exclusion Beta Tool 👈

Simply put, there is currently no way to completely self-exclude from existing online casinos. 🙁

Allthough I do not see how this informaion could possibly benefit players. More or less this 3rd party involment deepens the gray zone, I'd say...

Seems to be right about KTM and Kryptonim, while I will wait for a confirmation.

If its correct you can send them the following mail (this should work with every European merchant which uses incorrect merchant codes):

Hello COMPANY,

On DATE(S) I made transactions from my debit card 111122--3344 to your company. However, I discovered that you are using incorrect MCC code for these payments, which is prohibited under the MasterCard and VISA rules. Additionally, I discovered that you are acting as a payment agent for casinos operating outside the European Union, targeting the European market as illegal casinos, which is also strictly prohibited due to various AML reasons and gambling legislation.

To resolve this issue accordingly, I request a full refund of AMOUNT. For my debit card ending in 3344, there were X transaction made. See the attachment for payment details.

Please resolve this within one week. If not, I will escalate this matter to my bank and notify MasterCard and VISA about your illegal practices. This could lead to a suspension of your merchant agreement or other more severe sanctions. Also, if needed I will report this to the relevant authorities to expose your practices that facilitate illegal operating casinos.

Looking forward to my refund and your reply!

Regards,

YOUR NAME

To ensure that the merchants can locate your payments give them the first 6 digits of your debit/credit card and last 4 digits. Only those are enough for them!

Since these merchants are facilitating illegal casinos they are aware of the risks they take and wont risk any trouble as MasterCard and VISA don't want to be involved in allowing their networks being abused in this way.

Yes, I have same problem. EDUNTAGE anyone?

Totally agree with you ,but i do feel that the casino should be held fully accountable for these processors as the majority of them are unregulated or unlicensed and this is a big red flag as the terms and conditions of their licence states they must use regulated payment providers. So theoretically the onus is also on the casino for using dodgy payment providers who then in turn use even dodgier 3rd party merchants the casinos know exactly what the game is .

Does anyone have contact details for:

Europlay Ltd USD (Athens) - I suspect this is actually based in Nigeria as when I type Nigeria into my account this shows up.

RampNow (their website email doesn’t work)

Advertising Services (Brussels)

What you're saying is very reasonable and logical. Thus far, I have discovered that laws and regulations are rarely either of the two attributes. But I would hate to reduce this whole topic into a general assumptions. I'm lacking the first-person experiences in this field of merchants, so I probably reached my limit.

Well, thank you for your time and also for all the support you have been carrying around.

Appreciated Radka you have been good on here

Hi Craig ,I am so sorry to read your post ,but belive me most people including myself have been down this road .The 1st step is admitting things have got out of control and the impact it's had on the people around you .It's difficult to comprehend when it all comes crashing down around you and you feel there is no solution or way out .You have now got to the point where it has turned your life upside down and you are panicking about what is going to happen next .

My advice to you is try not to panic .If any of these sites where off shore gambiling sites operating without a uk gambiling licence check your bank statments and see what the transactions are processed under if they are for other goods or merchants you may have a good chance of recoup some money back.If UK sites did they follow correct procedures kyc checks Affordability checks ect as alot of these casino arnt following the correct procedures .I know this is a sensitive question have you any IVA or DRO or CC judgments on you credit file ? If so uk casinos should not allow players to gamble unless they provide source of income also they need to do a Affordability check after certain threshold is reached after 30 days if you deposit that amount within a shorter time then it would trigger the casino .As for your family you say you live with your mum ? If you can and you feel your mum is a reasonable person and she is prepared to listen .take a quite moment to sit down and talk to her explain that you are sorry for what has happened and there is no way you wanted this to happen. You had no idea that things would spiral out of control and effect your loved ones explain how you feel .what you are doing to rectify the situation even if it means you do not have any access to bank account it's about building that trust up again and taking the temptation away .Gambling is an addiction. I gambled not because I enjoyed it or the thrill of winning it ended up becoming a habit and basically chasing losses that in hindsight you do not win back .The casino always wins that's just the logic but once you become a addict this will not register .it's just 1 more deposit and before you know it thousands down .It's like telling a drug addict not to have a hit of drugs doesn't work .I understand your family being upset and angry with you at the moment but they need to see you making a conscious effort to do something to help yourself .even speak to Dr ask wife to go with you .But you definitely need your families support right now .There is also support groups for families with gambling addiction Hopefully once you have spoken to your mum open and honestly your home predicament will change .if not then ask for a little time to raise funds to find suitable accommodation .Your mum can always give you a letter of eviction that you can give to council they may find you tempory accommodation due to marriage breakdown and being made homeless .I also know they help with advance rents for accommodation well they did a while back .But please if you get desperate and need help pick up phone and call the Samaritans or I know it's not much consolation jump in here as there is always someone around that will say hello and help you as much as we can .we are a good bunch of people and hate to see anyone go through an awful time .Stay strong .

You have no idea how glad I am to hear that. You have been good too!

I could do it as I have old account and it will tell me when payments are declined from merchants their is no money in that account what's the website

How can I contact Visa?

Does anyone know the email for estolio limited?

I wrote them a registered letter this week, so I'll see, but it seems to me that their Vašina are illegal in the Czech Republic.

You are not dissapearing are you Paul it won't be the same without you popping in and out with your knowledge?

Can Casino Estolio Limited allow someone who is banned from gambling in their country to use their services, or is there something wrong with that?

Nice of you to say Radka thank you.