Once closed casinos accounts reopened before 5 years period has expired (page 2)

Hi I self excluded from 30bet and it's sister site qbet for 5 years due to gambling addiction however 30bet reopened my account and ive lost all my money 6400 I feel suicidal and they should never have reopened my account casino guru please help 30bet should refund my money as I self excluded for 5 years I have no money to eat or anything and I live alone this has really impacted my mental health please help I am also banned in the UK for 10 years self excluded for 5 years and no casino should re open your account before the end of this 5 years period their sister site qbet said no to me reopening I'm a gambling addict I feel like I have been let down on this occasion I really need my money refunded my rent is due I don't have it I haven't done my food shopping either I live alone this has really affected my mental health and wellbeing I haven't eaten in almost 5 days I can't sleep im really scared right now

Hi I self excluded from 30bet and it's sister site qbet for 5 years due to gambling addiction however 30bet reopened my account and ive lost all my money 6400 I feel suicidal and they should never have reopened my account casino guru please help 30bet should refund my money as I self excluded for 5 years I have no money to eat or anything and I live alone this has really impacted my mental health please help I am also banned in the UK for 10 years I self excluded for 5 years and no casino should re open your account before the end of that 5 year exclusion because they are an addict my rent is due I don't have it I can't even do my food shopping either this has really affected my mental health i live alone and don't have any help from anyone I don't think I have been protected by 30bet on this occasion and I really need help my life depends on this honestly I can't sleep im depressed I don't know what im going to do

I’m really sorry to hear you are going through this.

What you describe is serious, and your safety matters more than anything else right now.

If you are feeling depressed or at further safety risk, please reach out for immediate help in your area.

A crisis hotline or emergency services can support you right now:

+44 330 094 0322

+44 138 424 1292

While the complaint is being investigated, please focus on protecting yourself first:

• Ask a trusted person to change and keep your casino passwords
• Ask them to control your email access used for gambling accounts
• Contact your bank to block gambling transactions or set very low limits
• Use parental controls / gambling blockers on your devices
• Do not deposit anywhere else – even "just once"

We will investigate your complaint and the self-exclusion issue in detail.

If the casino really reopened your account during an active self-exclusion, this is a serious matter.

However, this process takes time, and it cannot replace immediate professional help. Your health and safety come first.

Radka thank you so much for your response and yes they re opened my account during a 5 year self exclusion i am a gambling addict I don't know whether this was done by mistake or on purpose from their end but I was self excluded for 5 years on both their sites qbet and 30bet however qbet didn't allow me to reopen and said no 30bet reopened causing my relapse and depositing all the money I have to my name they should have prevented they have a duty of care to customers especially ones who have chosen a 5 year self exclusion it's hadn't even been a month I hope they sort this and return my deposits i am really struggling now.

This is qbet

.

Hello, I see this is not just an isolated situation.

Well, if we would like to discuss the overall problem of gambling experiences, including your thoughts on them, I suggest we do so in the Safer Gambling section, which is completely separate and does not contain any links to bonuses or casinos. Let me create your own space there and move the content. I'll then respond back to you.

Yes that's fine 🙂

Would you say your account was reopend automatically or is this response shown on the screenshot a reply to your previous account reopen request? I'm not very sure here and would like to understand the events correctly.

No it was not automatically reopened I requested a 5 year exclusion last month in December from qbet and 30bet because im a gambling addict and find it hard to not gamble so I self excluded for 5 years I did ask them to reopen and they did however as I am a gambling addict they should have never allowed the account to be reopened that's the whole point of self exclusion we're the casino should step In and say no we are not re opening like qbet did to me they said no we are not re opening you need to take a longer break I feel like ive been violated here honestly im so scared and vulnerable right now I haven't been out of my room since Thursday I feel like they triggered me by allowing my account to be reopened no casino should allow you to re open before the 5 years exclusion period they should safe guard their customers and say no that's the right thing to do their is duty of care on the operator to not open the account until the exclusion period is done

I have replied below

Im and addict i have illness the only example i can give is if I said to my local bookie I have a gambling addiction and I self exclude for 5 years when I go and try and gamble they wouldn't allow me to under any circumstances that's what the 5 year exclusion is their for we are addict once we make a operator aware of our addiction by self excluding they should say no to us entering not enable us by reopening the account before the self exclusion is done it defies the whole point of self exclusion it's not like I took the option to take a break I self excluded for 5 years

Radka honest to god this has affected me greatly I haven't eaten the since Thursday night I haven't been out of my room ive not got any money left at all im so scared about what's going to happen to me my rent isn't paid my food shopping hasn't been done im honestly contemplating suicide my life doesn't seem worth living right now

Hey, casino issues may wait; your health is at risk now, yet the only one who can take the first step is you. Take the phone and dial:

+44 330 094 0322

+44 138 424 1292

Get yourself the proper help.

We can get back to all of this once you are in better shape.

Hi I self excluded from 30bet and it's sister site qbet for 5 years due to gambling addiction however 30bet reopened my account and ive lost all my money 6400 I feel suicidal and they should never have reopened my account casino guru please help 30bet should refund my money as I self excluded for 5 years I have no money to eat or anything and I live alone this has really impacted my mental health please help I am also banned in the UK for 10 years self excluded for 5 years and no casino should re open your account before the end of this 5 years period their sister site qbet said no to me reopening I'm a gambling addict I feel like I have been let down on this occasion I really need my money refunded my rent is due I don't have it I haven't done my food shopping either I live alone this has really affected my mental health and wellbeing I haven't eaten in almost 5 days I can't sleep im really scared right now i dont know what to do

Although I understand how it may sound, posting such information is not a priority. There is no immediate solution to that.

Instead, focus on things you can do: Take the phone and dial:

+44 330 094 0322

+44 138 424 1292

Get yourself the proper help.

I have called them radka Gordon moody told me to fill out a form for help thr first number no one is answering

Then fill up the form. Take it one step at the time.

I am radka however all my money is gone i have nothing left at all I haven't eaten and I am so scared my account should never have been reopened before the end of the 5 year exclusion period ive been seriously let down and feel like ive been taken advantage of i really need 30bet to correct this and refund my money based on the circumstances and what happened I was doing so well