Megarich responsible gaming violation

In this casino I requested the blocking of my account for addiction reasons and after my account was closed normally after a few days I was allowed, while I receive promotional emails, to open a new account with the same details and make large deposits with the same card that had been used in the first account that was closed. When I informed them about the violation of responsible gaming regulations by the casino and requested a refund, they never contacted me. I sent them many emails and never had a response.

Hmm, I don't think this should happen. I know that casinos sometimes aren't aware when you open a new account and only find out during verification, but I believe that once you self-exclude or close your account due to gambling addiction issues, you shouldn't be sent any bonuses or emails encouraging you to start playing again.

I saw that you’ve already filed a complaint, which is currently under review. We’ll see what can be done.

It's been 3 days and they have never responded to any of my emails regarding the violation of the rules, please do something, they need to get in touch, the money needs to be refunded, they have violated the responsible gaming rules.

Let's see how far our team gets, and be sure to follow their instructions. We'll try to figure out why it was possible to open another account and, more importantly, why you received emails telling you to do so.

This casino is a big scam, it's been 3 days, I've sent them many emails, I have all the screenshots, they've never replied to me, you need to contact the casino and the competent authority that controls the casino, I believe I've lost my money from violating the casino's regulations, but something should be done to inform the players and even close this casino, it's a scam.

I know how hard it is, but what is needed for now is wait for our team.

I sympathize with you but we have to wait how it will turn out.

Something has happened and you are not responding to my complaint I have sent you all the details do I need to send anything else? You need to help me the casino has never responded to emails regarding the violation of responsible gaming regulations nor can I now access the site to communicate with the live chat

The timer on your complaint is actually on your side. Please check it here.