Closed my account - was allowed to make a new at there other trademark

Hello, a few weeks ago I clearly requested support and customer service at Seven.Casino to suspend my account. I stated that I have a serious gambling addiction and I demand to be banned from all platforms under Non Videri B.V. 

These companies and gaming sites include Jokersino, Spintime, and Xgamble.

I made it very clear that I am incredibly ill and that my gambling problems are extensive. I was very specific about wanting to be suspended everywhere due to my gambling addiction, and you promised that this would happen. Despite this, I was allowed to open a new account and ended up losing 1000 euros on Xgamble.

So.

My question is if I have a case for refund here?

Hello.

I am really sorry to hear about this situation. Petronela has already started working on your complaint and needs some additional information from you as well. So, please reply to her. Hopefully soon there will be a resolution to this.

In the mean time, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.