I'm sorry for your experience, but may I ask if it is some kind of organization in the Netherlands?
As I can see, Fgfox is not under the KSA, so the casino is not able to know about your gambling issues if you don't mention it to them, unfortunately.
Have you ever mentioned that to them, perhaps? Only in that case could we try to help and get your deposits back, you know.
I'm sorry for your experience, but may I ask if it is some kind of organization in the Netherlands?
As I can see, Fgfox is not under the KSA, so the casino is not able to know about your gambling issues if you don't mention it to them, unfortunately.
Have you ever mentioned that to them, perhaps? Only in that case could we try to help and get your deposits back, you know.
This is a very difficult situation that you're going through, but unfortunately, if you don't state clearly that you have a gambling issue, the casino can't know about it. That is why it is very important to write it in your request to close the account very clearly.
Also, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
This is a very difficult situation that you're going through, but unfortunately, if you don't state clearly that you have a gambling issue, the casino can't know about it. That is why it is very important to write it in your request to close the account very clearly.
Also, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
Hi
i let you see everything that the casino
Dont want to block me
Are you here to help People. Are the casino, they need to give me back my money, if they dont have license of the netherlands wy they let People play.
De money is to much thats wy
i saw a same situations of a Girl here
And she get her money back it was i think 300 euro but my money is al lot
And thans wy, i beg the casino to block me no Answer they are wrong for that.
Hello,
I think it is good to distinguish between Casino Guru and lawyers.
If you had not informed the casino about gambling addiction and yet aim to get refunds just because the casino is not licensed under KSA, we can't support your claim.
The question also may be, why did you choose to play in a casino outside the KSA regulatory? Imagine you are too responsible for your choices, not just the casino.
Please pay attention to casino license before you create an account, and keep in mind that what many people define as "illegal" may in reality works a bit differently. 🙏
I'll gladly post further information if you are interested.
Hello,
I think it is good to distinguish between Casino Guru and lawyers.
If you had not informed the casino about gambling addiction and yet aim to get refunds just because the casino is not licensed under KSA, we can't support your claim.
The question also may be, why did you choose to play in a casino outside the KSA regulatory? Imagine you are too responsible for your choices, not just the casino.
Please pay attention to casino license before you create an account, and keep in mind that what many people define as "illegal" may in reality works a bit differently. 🙏
I'll gladly post further information if you are interested.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
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