“Responsible Gambling: Why Does the Operator Always Ignore the Player’s Concerns?” (page 3)

Sure and that's about sharing opinions in a constructive manner and narrowing gaps between expectations and practice in the name of the greater benefit of the community.

You know, I wish we could order every operator to provide a panic button and subsequent immediate account closure, but there is no such authority capable of this, because business is a major part of the play and thus operators as well as the licensing bodies decide how they prefer to handle addicted players despite what is written. That's the difference between theory and practice. In our case, our theory meets our practice, though I understand it's confusing since others may have it set, well, their way.

If someone reports a problem with the game, that report should be linked to their account so the entire support team is aware of it. The player shouldn't have to start from scratch and explain it again each time a different agent responds.