HomeForumOther Casino GamesWhy am I not allowed to raise profits

Why am I not allowed to raise profits

4 years ago by Elias
|
4,526 views 8 replies |
|
4 years ago

I had game winnings of € 3,000 from diamondblackcasino all well documented ok, 5 business days went by then I reportedly had another account and I didn't get to withdraw the money and the case was handled. The money will be returned to yours pending withdrawals account, I am looking now again I understood the withdrawal, feel special, debit card I have changed from the same bank twice and username 2 times otherwise no different account, hope I can get brokerage help already because of the language! ????

Automatic translation:
Elias
4 years ago

You should probably file a complaint here:

https://casino.guru/complaints


Anyway, do you have screenshots or any copy of the conversation between you and the casino? What's the last information that you got from the casinos. When a casino believes that you have duplicate accounts, they usually confiscate the money, but according to what you're saying, they just returned the money to you casino account so that's quite strange.

Daniel
4 years ago

They returned the money to yours pending withdrawals Text under € 2,900, meaning withdrawable. But is it the same project again. Documents were approved and photos saved from all discussions. I do not know, have not done another game accounts, I certainly would not have played such a, I do not nii said the player by accident I've been playing this one saitilla black diamond casino when there will be between the 25 free spins and sometimes if a small victory I've bought more game, now I won and I lost, and again won this went even back until it was over € 3000. Everything had to be clear but after 5 working days reportedly another account from which I haven't received any documents. Now let's revisit ...

Automatic translation:
Elias
4 years ago

So what are you supposed to do according to the casino in order to get the money? or did they ask you to wait, because they started some investigation?

Daniel
4 years ago

Yeah a new investigation, the Guru also asked to wait for it for 5 business days, is there a strange money withdrawal account ??? And I haven’t done anything wrong I asked for documents that seem to have done something wrong I didn’t get it, I don’t know how it goes?

Automatic translation:
4 years ago

All the winnings were taken away 2900 € reportedly Guru thought I had to deposit 25 € sit ois I could raise the winnings but the casino took everything and closes the account because I raised 3 days too late the money doesn't understand I hadn't done it hadn't made any accounts

Automatic translation:
1 year ago

glad it ended well!

Leonmed
1 year ago

So again, if you do use the reply button, the recipient won't be informed about your post.

I honestly do not understand why anybody would respond to the 2-year-old post. I truly don't get it 🙂.

To me, it seems odd. You usually come to the forum and only write nothing-saying posts across the whole forum.

Can I help you in some way I wonder...

1 year ago

teach me to win

Automatic translation:

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
christmas_push_alt
Share your winnings from Pragmatic Play slots — we’re giving away prizes worth $3,000!
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news