Lucky 6 Roulette by PragmaticPlay . Can anyone explain this video? (page 2)

I appreciate your openness.

In my case, the Ombudsman in Malta has already contacted the provider and is now requesting a substantive response regarding the issues I’ve raised.That alone speaks volumes: it means there is a case, one that goes beyond frustration and into something tangible.Unfortunately, as you noted, the current ecosystem of labs and licensing bodies appears self-contained. And while these systems work for operators and providers, they leave players with no truly independent channel for verification.

Perhaps in the future, labs or institutions will emerge that can assess player concerns without costing thousands,and without being bound to the same stakeholders.

Until then, those few external watchdogs like the Ombudsman become essential.

Hmm, surely makes sense to me. If you don't mind, I would like to ask you a favor, though. There is another user on the forum speaking about rigged games and all the associated troubles related to RTP and variance. As the admin here, I recognize that my responses may carry a stigma because I am seen as part of "they," and that group does not care.

Perhaps he would feel more comfortable while talking with fellow players and just with me. This is merely a suggestion, and you are not obligated to follow it unless you feel comfortable doing so.

https://casino.guru/forum/casinos/spinanga-casino---general-discussion/45#post-197099

In any case, it's refreshing to know that Ombudsman cares to delve into the situation.

Hi, thank you very much for the suggestion. I fully understand the nature of what you’re saying, and to be honest, I’ve also personally experienced that sense of distrust players can feel in open forums.

In the past, in other spaces (which I prefer not to name), I’ve been censored and even blocked just for raising certain topics that seemed to touch on sensitive interests. That creates a tough environment for any individual player who’s trying to raise legitimate concerns.

So far, I haven’t experienced that here, and I appreciate that this forum allows space for open discussion. If I decide to join the thread you mentioned, I’ll do so with the same caution and honesty I’ve tried to maintain from the beginning.

Thanks again for your understanding.

Hi, and I wish you a fair Monday, right from the start. 🙂

I believe I understand what you are saying, and, of course, anything you want to say or add to the forum is your call. For me, this has never been an easy topic, and with only the official system as an option for suspicious players, I've learned that sometimes it is really best not to oppose in the first place, even though the player might be convinced to the bone that modern online slots actually possess reels somewhere. Just an example, of course.

I'm so glad to have you around here.

Thank you for your kind message and openness.

I completely understand your perspective , it’s true that most players are left with no real tools to fight back, and the system often feels too big or too complex to challenge.

But in this case, I didn’t rely on suspicion. I documented the issue thoroughly, received an official response from the provider admitting that all their live roulettes work like this, and later saw that the MGA closed my case without mentioning the provider once. That’s why I turned to the Ombudsman. Even though gambling isn’t their primary field, they immediately identified the problem and formally requested answers from the regulator.

I’m not trying to cleanse the world , just to make sure this isn’t buried. And honestly, even if the system is slow or rigid, silence shouldn’t be the final verdict when there’s clear and serious evidence.

Good morning!

What I typically observe with similar subjects is that, despite all the evidence being considered clear from the start, neither the game provider nor the licensing authority see any issues. This establishes the first assumption as a presumption—the evidence and its influence. The silence ends there, but it could also indicate that the evidence isn't as strong as expected. I'm just saying that the gaming industry is a field with a very specific ecosystem.

What is truly missing, in my opinion, is a clear communication channel between players, game providers, and authority, which is equipped with the necessary tools, time, and resources to actually communicate with players about the proofs and, if necessary, conclude investigations; if not, provide a logical and complex resume.

I'm personally not convinced that licensed games provided in licensed casinos are at risk, but the problem is that someone has to perform some efforts to demonstrate that in the first place, once a player is able to present extensive data to say otherwise. However, that brings us back to the beginning, I guess.

Instead of cooperation, I see kind of a rounded wall.

Thanks for your thoughtful reply. In my case, I didn’t present assumptions . I sent detailed evidence, video analysis, and still, the authority closed the case without even mentioning the game provider. That’s the real issue: not lack of certification, but lack of proper investigation when something suspicious is reported. Silence and copy-paste replies are not acceptable when clear patterns are shown. Appreciate the space to share this.

Of course you are. I was talking about the common situation. Imagine a regular player who has literally no way to make his assumptions be recognized as evidence. I would appreciate changes in the system yet I have never come across a fitting solution. 🙁

"Exactly ,and that’s the point. A system where only the provider has the tools and no one listens to technical observations from the player side is not balanced. That’s why I decided to escalate this, not to blame, but to expose a structural failure in the oversight of RNG-based systems. My case shows that something can be done if we stop assuming it’s impossible."

It is just that, the way I see it, general encouragement practically changes nothing. Because the tools will still be secluded. Every time I try to come up with something solid, I end up with the tools, which are very unlikely to be publicly available. Do you know what I mean, please?

Thank you for your honesty , I truly understand what you’re saying. That’s exactly why it’s so frustrating: players are the ones exposed, yet we have the fewest tools to prove what’s going on. And every time we try to raise a serious pattern, we hit that same wall , everything is locked away.

Hopefully someday there will be real transparency and access to independent ways to verify these cases, because without that, the balance will always be unfair.

Did you perhaps glimpse a way to eventually achieve this balance? As I said, I did not. And I do not feel like I'm the only one. This is, in my opinion, one of the reasons why the current system works like it works.

Well, I'm glad to see every pioneer trying to break through this ice equipped with clear optics, fair encouragement, and a will to constructively cooperate.

Hi Radka,

Thank you again for your thoughtful words. I just wanted to share a quick update with you: we’re actually making progress. One of the largest online casinos in my country, after receiving just one of the videos I submitted as evidence and confirming that they forwarded it to the provider (Pragmatic Play), has now announced it will be shutting down its entire online operation in just five days.

To me, this is not a coincidence ,it suggests that something I exposed might have triggered internal actions or concerns. It’s still early to know what exactly is going on behind the scenes, but I thought it was worth mentioning. It gives me hope that some form of accountability is still possible, even if it starts with just one case.

Hi! That's something! I guess congratulations are in order!

And if you don't mind, stop thanking me. The whole time I've been trying to keep up with such a very complex subject in the most objective way possible. We both have. 👍

Do you think this particular casino could provide you with some sort of positive statement or assessment of their approach. I believe you could possibly use something similar later.

Hi Radka,

Yes, the casino replied and confirmed they escalated my full evidence to the provider. However, what I find very strange is that just shortly after I sent them everything , including the video and the official response from the provider admitting that all their roulettes work like that , the casino issued a general message to all players announcing that their online operation will be closed in just five days.

It’s quite unusual for a well-established platform to shut down on such short notice. The timing is too specific to ignore, especially considering the context.

Hold on, the casino itself has announced the shutdown? At first I thought they announced closing cooperation with the provider in question...

Under such circumstances, it is not clear to me whether those two events are directly related. I agree it's strange.

Thank you for your observation, and I completely understand your point.

I’d like to clarify that the casino itself officially announced the closure of its entire online operation , not just the suspension of a specific provider. What’s particularly striking is that this announcement came just a few days after I submitted my evidence (including a clear video of the roulette anomaly and the official response from Pragmatic Play).

The full shutdown is set to happen exactly five days after the announcement, and it also coincides with the final deadline the MGA has to respond to the Ombudsman regarding this very case.

This is a major casino in Switzerland, previously advertised as one of the market leaders. So, even if no direct link is confirmed, the timing and scale of this closure are too specific to ignore.

That said, I’m not claiming anything with absolute certainty. I’m just pointing out that, in this context ,the sequence of events is, at the very least, unusual.

Hallo, hope you had a wonderful weekend!

The scenario is getting more and more intriguing. What, in your opinion, is about to happen now? Naturally, I agree that the situation is very unusual, so perhaps the local authority will eventually receive some feedback from the former casino operator. Honestly, such an event is completely unknown territory to me. What do you expect now?

Hi Radka,

I hope you had a great weekend as well!

Yes, the situation keeps evolving in unexpected ways. The fact that the online section of the casino is shutting down exactly on the deadline day for the MGA’s response to the Ombudsman definitely caught my attention , it’s hard to ignore the timing. At the moment, I haven’t received any update yet, but I’m staying alert. I believe the coming days will be important in clarifying where things stand and how institutions will move forward.

Thanks again for staying in touch, I really value your interest in this.

Hi!

Makes sense that something is going to happen and I'm interested in seeing what that might be, so I plan to stay here patiently, waiting for another update. From my perspective, those are your insights, which I hope I follow as long as possible. I imagine it must have kept you rather busy and alert, and I hope it is not going to be a stressful experience for you.

Keep me posted anytime you feel like it, but please take some rest too; this is not over. I'd say.