Hi, I didn't find such a casino in our system, isn't it possible that you are talking about Kometa Casino? If not could you please provide the url address so I know which one you are talking about? You also wrote under this casino which I marked so I assume it is this one. But I'd better ask.
This casino's review is here if you wish to have a look. It is pretty high when it comes to safety index, actually.
To collect more information, it is always good to go through the user reviews or even the complaints.
Have you registered there already?
Okay, and what is the reason you can't withdraw money? How long has this been going on?
I deposited money twice, and I was told I had to make the minimum deposit required for the bonus to be eligible for a withdrawal. Then I could withdraw my winnings. After that, I made a second deposit, and now I'm supposed to make a third. Apparently, the withdrawal was then approved. It's quite a large sum by now.
Well, I have to admit that I'm not entirely sure how those repeated deposits are related to withdrawals, but as long as you are paid in full, I guess all is acceptable.
To be sure, have you been paid, please?


Yes, both payments were made via moonpay.
And as you can see in the screenshot above, I'm supposed to make a third payment of $120 for alleged re-verification.
I have also filed a complaint. It is currently being processed.
Seems that the auto translator has been playing with me again. As the complaint says:
"The player from Germany fulfilled the wagering requirements for a €100 bonus but faces withdrawal issues due to claims of not meeting the minimum deposit. Despite receiving support confirmation after her first and second deposits, her withdrawal remains blocked, and the casino is now demanding a third deposit for processing."
I'm looking forward to seeing more information, because I still do not kind of understand. Is this all about getting a certain deposit bonus, perhaps?
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