If they didn't let you withdraw, you would have waited for the problem with the payment provider to be solved, I'm going through something similar in another casino, I made a deposit, I bet more or less 20 times the amount deposited (without a bonus or anything), now that I want to withdraw, I don't They leave me for verification purposes (even though I had already sent enough documents), when that happens you just have to wait, I've been waiting a month for them to review my documents and I won't use my balance to bet anymore, that's the best you can do If a lot of time passes and they don't let you withdraw (as in my case), it's best to register a complaint against the casino here
Si no te dejaban retirar hubieras esperado a que se solucionara el problema del proveedor de pagos, estoy pasando por algo similar en otro casino, deposite, aposté mas o menos 20 veces el valor depositado (sin bono ni nada), ahora que quiero retirar no me dejan por efectos de verificación (a pesar que ya habia enviado suficientes documentos), cuando pasa eso solo hay que esperar, yo llevo esperando un mes que revisen mis documentos y no usaré mas mi balance para apostar, eso es lo mejor que puedes hacer, si pasa mucho tiempo y no te dejan retirar (como mi caso) lo mejor es que registres una queja contra el casino aquí
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