Virtual credit card verification

Hello folks,

However, I have the following problem:

I have often paid in casinos using my virtual credit card from Paysafecard and now one or two casinos naturally want a photo of the credit card, as is usual with the kyc process. It doesn't work well with a virtual card.

I have already asked Paysafecard for confirmation proving that I am the owner of the account and the card but they have not responded to my request for 2 weeks.

Maybe someone else has had the same problem and can maybe help me.

Thanks in advance

Hello, this is probably the most common problem with virtual cards. 

As for the confirmation that the account and the card belong to you, you still haven't received it, have you ? Have you tried calling the customer service line if tehy have one to see if they can help you with this, because you need it and you probably can't move without it ? What casinos are involved in this case ? 

Of course I would be glad if someone could get to you and help you with their experience or if you could get a document of ownership. that would be the best.

If you have any update let me know for sure.

Hello Jaro... No, unfortunately Paysafecard hasn't heard anything from me after I expressed my wish that they should give me something that proves that I am the one who runs the account or card...

Unfortunately, Paysafecard is not exactly customer-friendly when it comes to contact options...

It's about wunderwins Casino... I've deposited with the virtual card a few times in the past but most recently with my normal bank account. That's why I was a little surprised that I had to verify this, because the money that came from the deposit from the virtual credit card had long since been used up... Yes, they say that I should submit the evidence otherwise my account will be blocked.

It's probably best I don't use this payment method in the future if it's such a problem to prove it's mine.

Thanks for your message Jaro...

That's too bad, but I think the card provider should give you such a document when you need it. I think it's one of the most basic ones, so I'm quite surprised that you're having trouble getting hold of something like that. You didn't have to verify it before when you used it ? 

However, of course, as for not using it in the future, I don't blame you, because I would probably have taken the same attitude to it. It's common for casinos to ask for such documents, and if you can't provide them, it's not the happiest place to be. 

I would definitely try to get proof that it's my account and the card belongs to me. If you somehow manage to do that, let me know.