I reliase one thing, the CS got a "logout" button to force the customer logout.I did when I win more than 1000x or big amount. my account was logout. I have no idea why the CS did that, the RM was sleeping so I believe it was control by CS. After the logout happened, when re-login, I not sure the IP change or any setting taken place, from that time onward the slot game will become extremely difficult to play and got a bit lag or spin delay. When you facing this, don't play anymore. This is my experience.
I did. They said system lag or system unstable sort of. But because I close to one of the CS and I always give he/she tips, that CS did told me about this function. For the first time, I did continue played and lost all because we got maximum bonus cap. So I only can continue play until lose below the cap. Yes, it did will lose all and easily lose all what I can say. This is why I said, there is no RNG, it's AI RNG I believe. Overall I still winning money and stop. Not much but consider very good as the CS said because they listed me as "abnormal betting behavior"
Well, it's not addicted. When you win big, you need to double up. But lose, don't double up.
An addiction is like everyday deposit 30 dollar play whole day....they maybe play 10cent per spin and they will take few hours just keep playing, I don't think they are enjoying, they just don't bother how much they lose and keep playing. Those persons especially elderly. Those who win let say 30k and lose all is because they did already have very high turnover, that why they easily hit big win. Those newbie like what you said don't know how to play but win 30K in few days, this is the worst scenario because they don't know how deep the hole will fall. Let say they lose all 30K they may deposit 20K to play because they thought they can easily win 30K back again. This is the bad example. That why, they best way to end this addiction is to quit playing, no matter what reason just quit and you will be the winner. Just cut the loss.