royal vegas casino is wearing us out

Hello,

I fear that such a statement would be better explained. Can you explain what seems to be wrong? Can your account be blocked due to ongoing verification, by any chance?

Kindly let us know. In the meantime, feel free to learn the complaints work here on Casino Guru.

We deposit in a VR Casino. They asked us for a monstrous bonus of 35,000( @Roolover)... We did it! We tripled what was deposited. Deposit method (visa - Peru), it was approved now we can withdraw, we have been invalidating the same account with which we made the deposit for 2 weeks, that is valid, WE WANT AND INTEND TO REPORT THEM

I'm sorry but due to a fairly scrambled translation, I do not know how to help you.

It seems that you took a huge bonus, and completed the rollover/wagering requirement. Now, have you passed the account verification, please? The deposit does not mean that the account is verified.

Kindly let me know whether you understand, thank you.

Approved and verified account, WHAT I DON'T UNDERSTAND? MY DEPOSIT METHOD WAS VISA DEBIT THEY ACCEPTED THE DEPOSIT, I REQUESTED THE WITHDRAWAL THROUGH THE SAME MEANS AND IT WAS INVALID, WHY? The legal area of my bank affirms that my visa debit account accepts deposits from abroad!!! Honestly, that RV casino is the worst I've played so far

Hello,

great, thank you for the clarification. You don't need to feel offended by my questions, because we both use different language, I just want to ensure that I understand the whole situation. 🙏

Now, for how long have you been waiting for the withdrawal, please?

I'm asking because we allow casinos 14 full days to verify the account - which has been done - and to send the winnings.

I feel that the casino, like some others, is experiencing troubles with payment options, sadly it became a more and more frequent topic nowadays, and it requires some time for the casino to solve that. Usually, the trouble is caused by the casino's 3rd party company that takes care of the transactions.

Can you opt for a different withdrawal option, please? I would ask the casino about that.