request for withdrawals

2 weeks ago Scorpion
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2 weeks ago
English
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Hello


I'm new to Casino Guru

I am coming to you for information on the longest waiting time you have ever had on the Dublinbet site for a withdrawal request to be in Pending status Approved?

Dublinbet support tells me that the finance department Approves within 3 days and it is already on the 4th day and still not Approve whereas usually within 2 days it is approved even if it takes a long time to arrive in the bank account


What to do in this case?

thank you


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Scorpion 2 weeks ago

I noticed that some casinos had big issues with not working withdrawals this week so this might be the case. Which payment method have you used for the withdrawal? Honestly, I would start being worried if it took more than 7 business days.

Daniel 2 weeks ago
English
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I used the bank transfer as a means of withdrawal.

If what you say is also true its reassures me a little.

I received an email telling me that my withdrawal requests will be Approved tomorrow and that he apologizes for the inconvenience caused.

Without counting afterwards you have to wait for the transfer to arrive in the bank account !!

But since he often postpones everything until tomorrow or some day so I don't really believe it.

Will see tomorrow or maybe next week

In any case, I'll keep you posted.

If this is not correct, could I submit a complaint to CasinoGuru?


in any case thank you for your answer

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Scorpion 2 weeks ago

Of course you can submit the complaint, but as long as the casino communicates with you and it hasn't been even a week, I'd wait. There are cases on this forum mentioning another casino, where players wait for multiple withdrawals over 14 days, but they eventually get it.

The bad sign is when casino doesn't reply to your messages or they claim you breached some terms and conditions, but this doesn't look like your case.

Edited by author 2 weeks ago
2 weeks ago
English
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It is a request like any other I did not violate anything.

They replied today that it will be settled very soon and that they have a technical problem with the transfer of payment to my country but if so I think it is not only my country will see next week. .

I keep you informed

Thanks for your feedback.

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1 week ago

Having a pending status is kind of weird considering that it is an online casino site. I think you should probably send a complain so that they can do something about it.

Scorpion 1 week ago

I think that's due to the payment provider issues that I mentioned earlier. Many casino had the same problem last week.

Daniel 1 week ago
English
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I hope too,

The Support answers me but the problem their speech is not correct and too changeable.


I send an Mail today to check it out, they replied the same message from last week with the same errors.


this is big COPY-PASTE, then! I think they take people for idiots without saying what's really going on.


I'm going to leave them a little while longer and see what happens but I'm going to give them a good publicity if it continues in the right direction!


At the beginning it's 3 days after it's tomorrow, then next week and I receive the same message, so which brings me back to next week



What do you think about it, Daniel please?

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Scorpion 1 week ago

I can see this quite often. The casino never tells you: We're really sorry, but something doesn't work here and we actually don't know when we manage to fix it. They say instead: Tomorrow. Then when you come tomorrow, they say: Maybe tomorrow.

I don't really understand why they can't be honest with customers. Wouldn't it be easier if they asked you to wait for a week? Even for them, if you came the next day, they could simply say: We already asked you to wait for a week, so please, give us the week we asked for 😕

Daniel 1 week ago
English
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that's exactly his!

I could explain my dissatisfaction to them and he answered me correctly afterwards.

I replied that I would come and check it out and they told me to chat.


yes it is better to give a little longer time to fix their problem

I'll keep you informed of the results

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