Refund of money in dollar currency by bank transfer

Hello, a few months ago I had a strange situation with a casino, when I requested my payment, which was in dollar currency, the money arrived in my bank account at the indicated time but after 15 days I received an email saying that the money was returned and they asked me to try again for another payment method or that the money would return to my game account, they recently changed the payment country, it should be noted that they did it through American banks and the problem was with them, now they do it through European banks and the only currency for payment by bank transfer is euros.

Lately I made payment requests in euros and the refund thing never happened again.

Have any of you had or have a similar experience?

Hello,

I'm not exactly informed about how international transactions work in Peru, but I'd say that at least your bank should have some hint about what is happening. Just to be sure what payment option did you use and which banks are involved? Knowing that sort of a search can be made to find some sort of explanation.

For this moment, I have none 🙁.

It is best if you contact your bank and use the help of the casino at the same time

Hello, I did that, but on both sides they tell me to contact the bank and the bank to contact the casino.

Seems like you're caught in the middle. 🙁

Normally, I would suggest a complaint. But in this case, I feel we would not be much of the help. Things needs to be setlled by the casino and possibly by its payment provider.

On the other hand, the worst scenario is the complaint will end as unresolved. So, if you feel like it, submit one here.

What do you think?