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HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 72)

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2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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1 year ago
syne5 deleted the post
1 year ago

Are the casino the merchanst in this case?

1 year ago

hi,

can someone confirm if its legal for the casino to show under a completely name in my bank statements?

this never happened to me and Im guessing that its a sort of scam?

thx.


Dt100
1 year ago

Haha they can’t extradite you to Curacao we are no longer in the EU and you were in the UK when you gambled it isn’t your fault they use dodgy merchants and mis code payments - you paid the casino no some random merchant

Dt100
1 year ago

Absolutely you’ve never paid or done business with these companies on your bank statement they are just scare tactics.

1 year ago

hi,

can someone confirm if its legal for the casino to show under a completely name in my bank statements?

this never happened to me and Im guessing that its a sort of scam?

thx.


1 year ago

3rd party payments are not illegal per se. BUT then it must therefore appear on your transactions the name of the 3rd party and the subsequent main store. But it doesn't, so only what is written on the transaction counts

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Dt100
1 year ago

Please add the name of the casino. So that we know what threats these scammers bring

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1 year ago
Dt100 deleted the post
1 year ago

Have they said whether you can pay for the ticket yourself to curucao or they pay 🤣

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1 year ago
Dt100 deleted the post
1 year ago

🤣🤣🤣🤣

Dt100
1 year ago

I also wanna know this, they are fast to reply when mailing them.

1 year ago

When, as in my case, a chargeback has been made via the bank (Swedbank), the bank's first step is to contact these bandits such as IWC, Enigma and the like and see if they first pay back before doing anything else?


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DynamoHarry
1 year ago

Have you told the bank as it is? So you have yours on the dry at worst?

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1 year ago
Renegade99 deleted the post
1 year ago

It's important to separate refund and chargeback


A refund, is a process where the original transaction gets processed back to the card holder as a Refund. It's a stand procedure for example if you buy a pair of jeans, get them home to you, but they don't fit and you return them to the shop you bought them from. When the shop gets them back from you, they will process a refund. Once a refund been received, it's not reversible.


A chargeback is different, where you tell your bank you did not receive what you bought or you received some incorrectly and the merchant refuses to refund you as per above.

If the merchant can't provide proof of delivery or similar to their payment processor and successfully dispute the chargeback, the customer will be refunded the amount.

Chargeback seem to work different, there's probably different rules if and how long there's a risk the chargeback might get reversed or similar.


But these two things are different processes, so it' should be talked about in terms of what they are,

If you had one of these merchants / payment processors refund you, it's a Refund

If you went through your bank and asked them to process a charge back, it's a charge back



1 year ago
Dt100 deleted the post
1 year ago

There's nothing they can do

What are they gonna say, that they processed transactions that were supposed to not be able to happen from the beginning?


Curacao is a scam jurisdiction, and there's nothing they can do, and most likely unless you charging back very high amounts it will be more expensive to do all those things anyways.


Best outcome for you is that you end up on some Curacao blacklist so you can't open any accounts with the casinos there.

1 year ago

Have you told the bank as it is? So you have yours on the dry at worst?

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1 year ago

On May 18, I filed my complaint.


I wrote as it is.


That I did not come into contact with these companies - which I have not done. I also wrote that I emailed them several times without success. Which I have also done, IWC probably 3-4 times. Same with IncredibleSkins.

In total, there are 8 transactions that I have "reported" for an amount of approximately SEK 60,000.


Like I said it's already been 10 days. So we'll see what happens now if the bank contacts IWC and others or Mastercard or what will happen. I assume that the bank, just like me, will get no answer from these bandits and then it will be interesting to see how they act.

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1 year ago

I don't know if this is the case, but it feels more likely that the fewer transactions you charge back through your bank, the more likely you are to successfully charge back?

And the more spread out, different merchant names, like one or maximum two from each merchant, will also raise the chance of getting a successful charge back I think.


But I am thinking it's like this, if you have 10 transactions to the same merchant name, your bank would wonder why you made the other 9 if the first one didn't get delivered, or something like that.

In this case maybe better just charge back one and say no delivery or something.

Two transactions could work, you just say, ah I missed that the first went through so I made another one, or something like that.


But it will also depend for what reason you make a charge back and also I guess depend on your bank.


The least you should all contact the casinos and tell them you are going to make a chargeback because of the MCC. Most if not all, will not make any refunds, some might, but the best thing is that they will block your account and hopefully also that you end up on some blacklist and can't open more casino accounts. That's the biggest win.



veritas1979
1 year ago

Yes, but that's why you have to be honest. We have not been informed that Mcc is manipulated nor have we consented to it. We son customers have the RIGHT to know exactly how our payments are processed.Kon also remember that this transaction could not have taken place if the code had not been tampered with.Remember that it is the store that has committed a crime against the regulations and their agreement.

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1 year ago

Yes, but that's why you have to be honest. We have not been informed that Mcc is manipulated nor have we consented to it. We son customers have the RIGHT to know exactly how our payments are processed.Kon also remember that this transaction could not have taken place if the code had not been tampered with.Remember that it is the store that has committed a crime against the regulations and their agreement.

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1 year ago

For sure, but we as consumers have extremely little rights though 🙁

1 year ago

Hi


anybody know the payment processor or the casino for


future Media

public entertainment

gameplex.info


thank you


1 year ago

If someone could help me I would be very grateful.

Naudapay

Kigali (payments over 4000e have gone here) where could I find which company this is? Or to get in touch.

Thanks a lot!


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Renegade99
1 year ago

If the name matches the transaction, i.e. that it went to the casino, there is nothing wrong. That's how I understood it

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