No it wasn’t a simple email, not everyone’s situation was the same as yours.
do you think we are stupid enough not to know just to send a simple email.
they have obviously became a lot more strict with it, they hadn’t responded to my first 4 but refunded on my 5th when I said specific things. This is what got me my refund and I’d like to share it with people.
why do you think this is some sort of competition? 🤣
I raised a complaint with NatWest about miscoding transactions from the past and they have said that it’s nothing to do with them other companies miscoding payments even if I do have a gambling block on