I request a complaint of several transactions linked to an online casino that conducts illegal activities. The casino, based in Costa Rica, Curacao and other jurisdictions without sufficient oversight, lacks a legal license and closed my accounts when I questioned their license.
The casino has bypassed the merchant code through shell companies listed as different stores on my transactions. Examples include flowers, magazines, photos, deliveries and cryptocurrencies, although I have never purchased anything from these stores. I have tried to contact these stores with no success and some of them cannot be found.
Even though I approved the transactions at the casino, I didn't know that other stores were withdrawing the money, which means flaws in the protection of my card details. The casino also refuses to send information about these stores. They continuously offered bonuses with no intention of paying out profits, which shows fraudulent business practices.
Mastercard prohibits manipulation of the merchant code, which the casino has violated. I acted in good faith and want to claim all payments made to these stores. I appreciate your prompt handling of this matter.
Automatic translation: