Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 523)

Heard about putting iPhone into supervised mode. Easy to remove all these softwares with profiles.

twitching now waiting on my dispute hopefully will go through… 4 days left 🙈

Hi there no this was raised by the bank as incorrect merchant coding I have said all that and proved I have no stream account or account with them its incorrect ip address requested Sars etc etc about 36 days ago now chased the bank on Friday just thinking now it must be won

Did they refund you after you wrote that text?

Understood. They can't deny the absence of email communications regarding account setup and proof of receipt. I requested all email communications through a DSAR as evidence, but clearly, they never occurred, meaning they won't be able to provide anything further solidifying your case.

Yes this was my letter below its a different amount as well but not sure if they just object to one of the transactions

Dear Sir/Madam,

I wish to object to the merchant’s letter stating that I received goods from them.

I wish to request any proof of a communication trail; I have never received any receipts at all for this supposed purchase of virtual goods called skins. I do not know what these are or what need I would have for them or why I would spend huge sums of money buying these, the website does not look very authentic at all to me as well.

I request a digital communication trail to prove they indeed sent me these goods in the form of an email or receipt as there is nothing at all in my email inbox. These are falsified documents of which I have no knowledge of participating in.

I had no way of contacting them via email as I never knew what it was as I had not purchased virtual skins in the first place plus nothing was received to my inbox to respond to.

I tried to reset my so-called account password and received nothing to my email inbox for (email) this proves I have made no account with them at any time.

I also do not have a Steam account (evidence attached) which is required to make this type of purchase.

I request a GDPR and a SARS also to be provided to me as evidence.

I also must add that this is not my IP address on the letter provided (screenshots enclosed)

Best regards,

I also responded to a fake invoice from the merchant and the bank refunded me. May I ask if you started the case for incorrect MCC with Revolut? And if so, how did you do it?

Hi there ok well it sounds promising ! it was not Revolut they will not raise any chargebacks at all for me so it is with the FOS for £6000 with that matter

I was honest with Chase bank and I told them the payments were for an online casino. The bank rejected my chargeback request. Then, I asked them to reopen my case and I went through the undelivered goods route. Of course the bank refused, arguing that Mastercard doesn't allow chargebacks for gambling. I have GamBlock active since I opened my bank account. Can I escalate this matter to Ombudsman?

Yes you can you need a complaint final response letter though

I asked them for a final response letter via post. They said 'As your bank, we can't provide any letter regards to this matter'. Then after 20 minutes they said the Final Response Letter is attached to my account. Which is true.

Unfortunately, we are unable to pursue this for you. In short, the chargeback process is there to

protect customers who have purchased something, and the merchant has not provided the

goods/service, or it has not been completed as described.

In your situation you paid money into a gambling account which was received and provided,

because the merchant completed what you requested, we hold no chargeback rights for these

transactions. I hope you understand our decision.

I’m still struggling with Coinpacto.io and WEBMOSAIC. They refunded some 3 weeks ago but didn’t refund them all

If that is what they say is the final response letter you can raise it with the FOS to see if there is a case to answer mate

I've still not got anywhere with WBMSC after all this time. They are still denying recognising any of my transactions even after sending a bank statement. Haven't heard any update on the chargeback situation yet either.

How about download csv statement and send them the transaction id ?

I'll ring my bank and see if they can possibly send it over. I can't see a way of getting it through my app

Sadly, they're not wrong.

Mastercard actively state in their chargeback policies that gambling, investment and maybe some others can only be charged back if the money has no appeared in the receiving account.

You can read through the guide here

It's 700 odd pages though, so make a cup of tea before you start.

However, according the Guardian article I posted above, Mastercard and Visa have signed a voluntary agreement with the gambling commission that states they have a duty to protect UK residents from this kind of scam/fraud/abuse.

You do know legally a company has 1 month to comply to a request for a GDPR request and must send you a acknowledgement receipt. Failure to comply with your request is a criminal offence under the Data Protection Act. They can and will be prosecuted regardless if in UK or Europe. You need to report them to the relevant authorities for failure to comply

Anyone any ideas where these payments are going Vilnius LT09303

Please and thanks

Ok no I never knew that I was just hoping to win the chargeback challenge to be honest !

Sorry. I was on the phone. Now they are trying to (re)reopen my dispute, but they haven't guaranteed that they will succeed.