Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 450)

Guys be aware Elegro will not refund directly they will tell you to process a chargeback with your bank as they cannot process refunds is what they say. But you can use their reply to help your case

I'm hoping I do get an email from them to go through the bank, like I said last night's call with Starling the women was on my side and said this is a huge problem with these merchants and to only give them till Monday to reply, then get back in touch with the bank.

Yeah you’re lucky with Elegro they always reply fast and it gets solved pretty quickly

Just saw this on Elegro about us part of the site probably why they are easy to deal with in the uk.....

Is there anyone who actually managed to get a payop transfer refunded?

I have seen people on this thread get refunds from elegro before, so could it maybe be that they only refund UK transactions and not others? That would explain why some people get them paid back direct rather than chargeback? Just a thought

Elegro don’t refund directly u have to chargeback with the bank they tell you that themselves

No I'm from UK and they tell you this normally. so I'm not sure how you and Mel approached it but you got a different response than all resent people.

I received this email from them, and I’ve sent what they’ve asked for. So will keep everyone updated

Yeah even when u send the information they will tell you to submit a chargeback they don’t refund directly.

I got that same email as their first reply then sent info and still got told to chargeback

Echosyntex have tried to refund me this morning but the card details they have for the transactions are expired. Ive sent them an email explaining this, hopefully they reach out again.

That's the same email I received aswell

I would be very surprised if anyone has - Payop have a statement on what they term "friendly fraud" and they dismiss any attempt at recourse.

this took ages for approval. Think it won’t be seen

It shouldn't matter it still will go to the account

Have you seen theses recipts? If not ask for any copy because if you can prove that the transactions did not go to them and cross ref with the casino you can take it to Arbitration with bank i think

Spoke to bank, the refunds will keep getting declined until they use my new card details, I have sent emails to jem with new card details so fingers crossed.

Also with regards to elegro they have sent an email back saying they don't recognise me as a customer so to go via my bank. However I found an email address for Nikotpf so have emailed them aswell asking for refund.

That email is- [email protected]

They have links to elegro so I believe it is he right one.

Yeah me too but that was so weird it wasn't there before as I have done numerous searches and it always came up as elegro